Remote Customer Admin Support Specialist

About PULSE (MENA)

PULSE (MENA) is dedicated to providing outstanding customer service and operational excellence throughout the MENA region. We are seeking a highly organized and proactive Remote Customer Admin Support Specialist to enhance our team, ideal for individuals passionate about assisting customers, managing administrative tasks, and supporting daily workflows remotely.

Role Overview

The selected candidate will act as the main contact for customer administrative queries and deliver crucial operational assistance to internal teams. Responsibilities include handling customer communications, accurate record keeping, administrative process management, and maintaining excellent customer satisfaction.

Key Responsibilities

• Respond professionally and promptly to customer inquiries across various communication channels including email, chat, and phone.
• Provide precise information about products, services, and policies.
• Effectively resolve customer issues, escalating more complex matters as necessary.
• Ensure follow-up to confirm resolution of customer concerns.
• Maintain detailed customer records and process requests and documentation accurately.
• Prepare reports and organize digital files and schedules.
• Coordinate with internal teams to expedite customer requests and support onboarding activities.
• Track outstanding cases and contribute to process improvement initiatives.
• Participate actively in remote team meetings and share customer feedback to aid continuous service enhancement.

Qualifications

• Bachelor’s degree or equivalent experience.
• 1 to 3 years of experience in customer service, admin support, or virtual assistance.
• Fluent English communication skills; Arabic proficiency preferred.
• Strong organization, time management, and attention to detail.
• Independent working capability and a customer-first approach.
• Proficient in Microsoft Office, Google Workspace, CRM platforms (Salesforce, HubSpot, Zoho), customer support software (Zendesk, Freshdesk), video conferencing tools, and project management applications.

Preferred Experience

• Exposure to customer support within MENA region.
• Experience in remote teams and confidential data handling.
• Knowledge of administrative process enhancement and workflow optimization.

Core Competencies

• Customer orientation, communication skills, and professionalism.
• Organizational strength, adaptability, problem-solving, and teamwork.
• Accountability, self-motivation, time management, confidentiality, and integrity.

Performance Metrics

• Customer satisfaction and timely issue resolution.
• Accuracy in administrative tasks and effective internal communication.
• Compliance with procedures and contribution to operational improvements.

Working Conditions and Benefits

• Fully remote role requiring reliable high-speed internet and a professional home office setup.
• Flexible shifts and attendance in virtual meetings and training.
• Competitive salary, professional growth opportunities, supportive team environment, and global diversity.

Equal Opportunity Statement

PULSE (MENA) fosters an inclusive workplace valuing diversity and making hiring decisions based solely on merit and suitability.