ఉద్యోగ వివరణ

Role purpose

This position is responsible for keeping continuous radio contact with road staff, organising schedules, and maintaining a daily record of operational activity and client interactions.

Key duties

Keep two-way radio and telephone contact with vehicles so their location and activity are known at all times.
Ensure that crews use the correct communication codes during all radio transmissions.
Make sure vehicle crews understand emergency procedures and follow them correctly.
Prepare and maintain an exact daily log of all vehicles and third-party movements, including blind radio spot notes, no-service receipt numbers, standby cases, operational reminders, missed agreed schedules, and unscheduled work.
Contact the client to confirm when a no-service was required and communicated to the crews.
Brief incoming road crews on the details of their schedules so they can work efficiently, courteously, and safely.
Keep all emergency contact numbers for the branch area readily available.
Maintain maps for the branch operating area to support schedule planning, route changes, and general operational reference.
Carry out other reasonable duties assigned by management when they support the interests of the business.

Job profile

The role reports to the Branch Manager and has drivers and crews as direct subordinates.

Competencies and work style

Use facts and available information to identify answers and make sound judgments.
Stay open-minded, adaptable, and ready to respond to changing situations.
Show initiative, perseverance, and commitment to achieving results.
Work with limited resources while continuing to look for better ways of doing the job.
Communicate clearly, check understanding, and involve others in discussions.
Act professionally, honestly, and with personal accountability.

Health and safety

Take part in the creation, review, implementation, and monitoring of safety plans for the branch, region, or organisation.
Attend safety meetings, safety talks, and other company safety forums.
Report safety incidents to the relevant people and discuss them at all required levels.
Follow up on actions allocated through safety meetings, committees, representatives, or management.
Attend safety training and refresher programmes.
Comply with all workplace safety policies and procedures.
Share safety information when needed.
Wear protective clothing at all times.

Requirements

Grade 10.
Valid driver’s licence.
PDP, where required by the branch.
PSIRA Grade C plus CIT.
Firearm competency for handgun.
Formal CIT training.
Experience in the police or military, or at least 2 years’ experience in the CIT field.
Ability to communicate effectively in writing and verbally.
Customer service focus and the ability to work with others.

Additional information

This is a branch-based role in Bloemfontein, Free State, South Africa. It is a full-time onsite position.

Radio Controller

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