Projects Implementation Coordinator

Role Overview

We are seeking a highly organized and detail-oriented Implementation Coordinator to lead the entire client onboarding and software deployment process. The candidate will oversee multiple projects, coordinate cross-functional teams, and guarantee seamless system configuration, data migration, training, and successful client launches.

Key Responsibilities

• Manage client onboarding from contract signing through the go-live phase.
• Create detailed implementation plans and realistic timelines tailored to each client's needs.
• Organize and lead kickoff meetings to set project foundations.
• Monitor project milestones to ensure schedules are maintained.
• Follow up on pending client actions and coordinate internal teams.
• Assist clients in uploading employee data and establish organizational setups including departments, branches, job titles, payroll, and more.
• Customize configurations for leave, attendance, shifts, and holiday calendars to align with client policies.
• Verify accuracy and completeness of imported data prior to launch.
• Serve as the primary contact during implementation, providing regular updates and managing client expectations proactively by escalating risks early.
• Develop strong working relationships with client teams.
• Coordinate administrator and employee training sessions.
• Facilitate user acceptance testing (UAT) with clients and confirm readiness for go-live.
• Support clients throughout launch and provide intensive support during the initial post-launch period.
• Address initial client inquiries, log issues precisely, troubleshoot basic product problems, and escalate complex matters to relevant teams.
• Track support tickets until resolution, aiming for quick response times and high customer satisfaction.
• Maintain and update implementation documentation, including checklists, configuration logs, meeting notes, and training records.
• Contribute to the creation and upkeep of knowledge base articles.

Qualifications

• Bachelor’s degree in Human Resources, Information Systems, Business, IT, or a related discipline; relevant practical experience can substitute for formal education.
• 2 to 3 years of experience in HRIS, ERP or software implementation, HR administration, customer onboarding, project coordination, or business analysis.
• Project management certifications such as PMP, PRINCE2, CAPM, or Google Project Management certificate are advantageous.
• Proven ability to manage client data and configure systems according to their requirements.
• Experience or exposure in SaaS or technology environments is desirable; candidates with strong HR or operations backgrounds who are tech-savvy are also welcome.