Program Manager

About the Role

At USP, inclusion and diversity form the cornerstone of our organizational culture, where mentoring and career development are valued deeply. Our commitment to Diversity, Equity, Inclusion, and Belonging fosters an environment ensuring quality in health and healthcare that benefits all.

We are proud to be an equal opportunity and affirmative action employer dedicated to creating an inclusive workplace for all employees regardless of various personal or demographic characteristics. Reasonable accommodations for individuals with disabilities are provided.

Role Overview

This non-supervisory position manages the seamless operation of USP’s Council of Experts’ (CoE) activities and expert committees. It supports compendial projects aiding the development and revision of standards while fostering collaboration with expert volunteers and program units.

Key Responsibilities

• Oversee Expert Committees and associated groups by organizing agendas, distributing briefing materials, monitoring action items, recording meeting notes, and ensuring meeting progression.
• Communicate effectively with program leads and cross-functional teams to coordinate project activities.
• Manage logistics and provide on-site coordination for Expert Body Meetings both at USP’s Meeting Center and external locations, representing USP professionally.
• Contribute to improving Expert Committee operations by identifying process enhancements and implementing solutions.
• Coordinate documentary and reference standards through internal processes and assist in preparing official USP responses collaboratively.
• Support Compendial Operations teams including candidate recruitment, CoE meetings, and stakeholder interactions.
• Perform recurring tasks that facilitate smooth daily workflows for the Expert Committee Management team.
• Assist with planning, executing, and monitoring short- and long-term projects ensuring adherence to scope and deadlines.
• Facilitate communication, document management, and logistical support across cross-functional teams.
• Develop project plans, track timelines and deliverables, and organize project meetings and reviews.
• Maintain organized project documentation and provide regular progress updates to stakeholders.
• Act as primary liaison among team members to ensure clarity and consistency in communication.
• Facilitate team meetings by preparing agendas and summarizing action points.
• Collaborate with stakeholders to clarify tasks and ensure comprehensive understanding of project requirements.
• Enter data into software platforms such as Apheleia or Salesforce for contact management and related activities.

Impact at USP

Contributing to USP’s mission, you will support the advancement of scientific rigor and public health through high-quality global medicinal standards. Our commitment to integrity, regulatory excellence, and evidence-based results ensures dependable health system standards internationally.

Additionally, USP’s People and Culture division, partnering with the Equity Office, invests in leadership development fostering inclusive, collaborative, and high-performing teams.

Candidate Profile

The ideal candidate will demonstrate a strong alignment with USP’s mission, exhibit inclusive behavior, build stakeholder credibility quickly, and possess the following competencies and qualifications.

Qualifications and Experience

• Master’s degree in a scientific discipline or related field; MBA preferred.
• Minimum 7 years of relevant experience, ideally within a scientific or healthcare industry, with proven program and project management of complex, multi-faceted initiatives.
• Strong proficiency with MS Office suite (Word, Excel, PowerPoint), MS Teams, MS Project, MS Access, and Co-pilot, including virtual presentation skills.

Additional Preferred Skills

• Project Management Professional (PMP) certification or equivalent credential.
• Exceptional project planning and organizational skills.
• Ability to collaborate effectively with diverse employees and customers in a positive, cooperative manner.
• Outstanding verbal and written communication skills.
• Strong critical thinking and problem-solving capabilities.
• Proficiency in drafting and editing detailed meeting minutes.
• Ability to influence stakeholders without direct authority.
• Experienced in conflict resolution, facilitation, and team building within cross-functional teams.
• Capability to prioritize in a fast-paced environment and escalate issues appropriately.
• Expertise in building and sustaining collaborative relationships globally with internal and external stakeholders.

Supervisory Role

This role does not include direct supervisory responsibilities.

Benefits

USP offers comprehensive benefits including paid time off, health insurance options, and retirement savings plans to support your personal and financial well-being.

Recruitment Policy

Note: USP does not accept resumes from third-party agencies unless under written agreement; fees from unauthorized recruiters will not be recognized.