- Experience
- 4–8 yrs
- Salary
- INR 30,000 – INR 50,000 / month
- Openings
- 1
- Posted
- 5 గంటలు క్రితం
- Work mode
- In office
- Education
- B.E./B.Tech or Diploma in Mechanical, Electrical, Electronics, or Automobile Engineering
- Eligibility
- Applicants must hold a B.E./B.Tech or Diploma in Mechanical, Electrical, Electronics, or Automobile Engineering and have 4 to 8 years of relevant experience in the EV or automobile industry.
- Resume
- Required to apply
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Job description
Job Overview
The Product Support Engineer role focuses on delivering expert technical and operational assistance for electric vehicle (EV) products. The position entails managing customer satisfaction by troubleshooting issues, collaborating with various teams, and facilitating ongoing enhancements to the EV product line.
Key Duties and Responsibilities
- Deliver technical support to customers, dealers, and service centers for EV products.
- Perform diagnosis and resolve technical problems efficiently.
- Collaborate with engineering, quality assurance, and service departments to address and resolve issues.
- Conduct thorough troubleshooting and analyze root causes of product faults.
- Create and provide technical training sessions for service engineers and technicians.
- Track product performance metrics and gather customer feedback to enhance reliability.
- Maintain comprehensive technical documents, manuals, and support reports.
- Ensure timely resolution of customer complaints while complying with service key performance indicators.
- Support new product introductions and oversee implementation activities in the field.
Candidate Requirements
- Educational qualification of B.E./B.Tech or Diploma in Mechanical, Electrical, Electronics, or Automobile Engineering.
- Between 4 to 8 years of experience in product support, technical support, or after-sales services within the EV or automobile sector.
- In-depth understanding of EV components including batteries, motors, controllers, and diagnostic systems.
- Strong troubleshooting capabilities, effective communication, and collaborative team skills.
Preferred Expertise
- Hands-on experience with EV diagnostic tools.
- Familiarity with warranty management and field service procedures.
- Customer-oriented mindset coupled with strong analytical and problem-solving skills.
Compensation
Salary will be determined based on individual experience aligned with company standards.
Contact Information
Phone: 9560014743
Email: [email protected]
Minimum education
Diploma / ITI / Vocational
Skills
How they work
Communication
Teamwork & Collaboration
Problem Solving
Customer Focus