Product Owner

About Hollywoodbets

Hollywoodbets started in Durban and has evolved into a major brand operating throughout Africa and the United Kingdom. With a dynamic team and an ambitious mission to expand globally, Hollywoodbets fosters a culture of passion, innovation, and collaboration. The company partners with renowned entities and hosts notable events, offering a vibrant and fast-paced work environment where growth and impact are encouraged.

Role Overview

Join the Hollywoodbets Purple Team as a Product Owner based in Umhlanga. This role offers the chance to innovate within a team that values authenticity and commitment while contributing to a leading player in sports and entertainment betting.

Key Responsibilities

• Maintain ongoing communication with platform vendors, ensuring continuous updates and feedback.
• Align platform development roadmaps with internal Customer Experience and Engagement strategies.
• Manage service level agreements (SLAs), support tickets, and evaluate vendor performance.
• Monitor platform technical performance and escalate issues related to availability and configuration.
• Coordinate system changes and integration efforts with internal departments.
• Keep a live log of ongoing issues, enhancements, and outstanding requests related to platforms.
• Collaborate on planning and testing new features or platform modules.
• Oversee quality assurance and readiness for launching new Customer Experience and Engagement tools or workflows.
• Update documentation and playbooks following implementation changes.
• Produce monthly scorecards reflecting uptime, problem resolution, and platform utilization metrics.
• Present actionable insights regularly to CX & Engagement Team leadership to guide platform improvements.
• Document platform processes, integrations, and best practices comprehensively (Standard Operating Procedures).
• Provide training on platform features and updates to internal teams as required.
• Conduct research and competitive analysis within the CX, CRM, and iGaming markets.
• Perform any additional related duties as necessary.

Required Skills and Attributes

• Valid driver’s license.
• 3 to 5 years experience managing SaaS platforms, CRM systems, or engagement tools.
• Excellent verbal, written, and interpersonal communication skills.
• Strong analytical thinking and problem-solving capabilities.
• Ability to operate effectively under pressure in a high-speed environment.

Preferred Qualifications and Knowledge

• Degree or Diploma in Project Management, Marketing, or Information Technology is advantageous.
• Familiarity with API-driven systems, business intelligence tools, and ticketing platforms is preferred.

Additional Information

If applicants do not receive contact within 30 days, their application will be considered unsuccessful. Hollywoodbets encourages motivated, curious, and agile individuals eager to develop and excel within a supportive, growth-oriented culture to apply.