Product Manager, Customer Experience

About the company

ParetoHealth was created in 2011 with a mission to improve employee health benefits for small and mid-sized businesses. The organization focuses on helping employers manage rising healthcare costs through financing innovations, risk reduction in self-insurance, and a broader ecosystem of partners and cost-control solutions. Its purpose is to create lasting value for clients and their employees by supporting access to effective, affordable healthcare.

Role overview

This position owns a portfolio of customer-facing products and capabilities used by insurance brokers, employer groups, members, and internal service teams. The role works closely with Engineering, Design, Data, Operations, Marketing, and Customer Success to spot opportunities, rank priorities, and ship solutions that improve customer satisfaction, operational performance, and business results. It is a hands-on, execution-heavy product role focused on solving complex problems at the intersection of healthcare, insurance, and technology.

The role reports to the Director of Product, Customer Experience.

What you'll do

• Set the product direction, strategy, and roadmap for customer experience initiatives that support company goals.
• Work with Engineering, Design, Analytics, Customer Management, Marketing, and other business partners to deliver meaningful product improvements.
• Build a deep understanding of customer needs using research, feedback, analytics, and market trends, then turn those insights into product opportunities.
• Define KPIs, success measures, and OKRs to track product impact and improve customer and business outcomes over time.
• Prepare detailed product requirements and user stories that keep technical and business teams aligned.
• Drive cross-functional work from discovery through launch, including risk management, tradeoff decisions, and delivery execution.
• Present roadmap updates, product strategy, and key decisions to stakeholders and executive leaders.

What we're looking for

• 3 to 5 years of experience working across functions with engineers, designers, operations specialists, and similar partners in a product management or adjacent role.
• At least 2 years of experience leading structured prioritization processes.
• Strong analytical ability and experience using customer insights, product data, and metrics to guide decisions.
• Excellent written and verbal communication skills, including the ability to explain complex ideas to both technical and non-technical audiences.
• Comfort working in fast-moving environments with shifting priorities.
• A bachelor’s degree is required; an MBA or other advanced degree in a relevant field is considered an advantage.

Benefits and perks

• Employer-paid medical, dental, and vision coverage.
• Flexible paid time off.
• 401(k) company contribution.
• Tuition reimbursement.
• Professional development allowance.
• Transportation allowance and daily parking reimbursement.
• Hybrid work environment.

Eligibility and important notes

Candidates must be authorized to work in the United States now and in the future, as visa sponsorship is not available for this position.

ParetoHealth values the following principles: a strong drive to learn and improve every day; the ability to think strategically and anticipate future needs; a commitment to high-quality execution; and a focus on doing what benefits the broader community.

ParetoHealth states that recruiter and hiring manager communication will come only from @paretohealth.com email addresses. The company does not conduct text-message or chat-based interviews. Applicants should be cautious of imposters asking for personal or financial information before onboarding begins.

ParetoHealth is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, gender, gender expression, age, national origin, disability, marital status, sexual orientation, or military status. The company also provides notice regarding California applicant and employee data collection and use under the CCPA through its named affiliated entities.