Policy Specialist

Overview

This role at Google presents an opportunity to influence and improve advertising product policies and workflows by acting as a key liaison between product teams and technical services. The focus is on enhancing operational workflows, policy enforcement, and customer experience related to Google's advertising solutions. Candidates will engage with stakeholders across Trust and Safety, APAS, and Ads Platform teams, ensuring seamless product launches and migrations, driving policy simplification, and championing data-driven decision-making.

Key Responsibilities

• Drive improvements in product platforms to enhance the customer experience with an emphasis on Policy Enforcement accuracy alongside Trust and Safety, APAS, and Ads Platform teams.
• Work collaboratively to identify and implement opportunities for policy simplification and clearer external policy communication.
• Partner with APAS to detect model enhancement possibilities aimed at improving accuracy and precision.
• Lead and manage partnerships with gTech and Ads Leadership to synchronize goals, ensure alignment, and prepare future-ready policy plans.
• Coordinate with gTech practitioners to ensure operational readiness for policy rollouts, meet service metrics for Policy, and foster outstanding customer satisfaction.

Required Qualifications

• Bachelor’s degree or equivalent practical experience.
• Minimum five years of experience in operational workflows or customer-facing roles.

Preferred Qualifications

• Proven expertise in managing complex multi-stakeholder projects.
• Experience in designing workflows and making data-centric decisions.
• Strong understanding of troubleshooting methodologies and customer support processes.
• Familiarity with Google Ads and related advertising platforms.
• Skill in conducting analytics, developing dashboards, and deriving insights for business decisions.
• Exceptional investigative and methodical problem-solving abilities with strategic focus on business challenges.

Additional Information

Applicants can choose their preferred work location between Hyderabad, Telangana, India, and Gurgaon, Haryana, India.

Google is committed to creating an inclusive workplace and is an equal opportunity employer. The company provides equal opportunities to all applicants regardless of race, color, religion, sex, national origin, sexual orientation, age, disability, gender identity, veteran status, or other legally protected categories. Qualified applicants with disabilities or special needs can request accommodations during the recruitment process.