Orthotics Appointments Officer

Job Overview

We are looking for a dedicated and well-organised individual to deliver excellent administrative support for our Orthotics service at Wexham Park Hospital. This crucial, fast-paced role involves communicating with patients in person, by phone, and through written correspondence, serving as the primary contact for inquiries.

You will oversee clinicians' diary schedules, coordinate appointment bookings across different locations, and ensure accurate registration and current records for all new patients. Scheduling will adhere to the Trust Access Policy, promoting patient preferences and maximizing clinic efficiency.

Collaboration with various departments is essential to provide smooth, high-quality patient care. Responsibilities include maintaining outstanding customer service, safeguarding confidentiality, arranging patient transport when necessary, assisting with ordering orthotic appliances, verifying deliveries, and organizing patient appointments.

Visa Information

This role does not qualify for Skilled Worker visa sponsorship. Applicants must already possess authorization to work in the UK for the entire contract duration.

Main Responsibilities

• Deliver administrative services to the Orthotics department within Frimley Health Foundation Trust.
• Communicate with patients face-to-face, via telephone, and through written channels.
• Provide cross-site coordination for Orthotics appointment bookings.
• Manage clinicians’ appointment diary templates effectively.
• Ensure registration and accurate recording of all new patient information.
• Update patient records timely and book new and follow-up appointments in line with the Trust Access policy, supporting patient choice and effective clinic use.
• Act as the initial point of contact for all patient and staff enquiries.
• Coordinate with other hospital departments for seamless patient care delivery.
• Maintain exemplary standards of customer service and patient confidentiality.
• Arrange transportation for patients as required.
• Support the ordering process of orthotic appliances, ensure deliveries match orders, and schedule patient appointments accordingly.

Qualifications and Experience

• Essential: Pass in GCSE English and Maths or equivalent.
• Essential: Customer care training.
• Desirable: NVQ Level 3 in related fields.
• Essential: Experience equivalent to Healthcare Assistant (HCA) or similar.
• Essential: Proven ability to work independently and within teams.
• Desirable: Experience specifically in Orthotics administration and using procurement systems like EPROC.

Skills

• Strong organisational capabilities.
• Effective written and verbal communication skills.
• Familiarity with electronic appointment and ordering systems.
• Knowledge of the EPIC electronic patient record system is an advantage.

About the Employer

Frimley Health NHS Foundation Trust is committed to inclusivity and disability confidence, holding a Gold Award for Armed Forces employment recognition. The Trust offers extensive development and training opportunities, focusing on professional growth, management, leadership, and clinical skills. The organisation values work-life balance and supports flexible working arrangements to accommodate staff and service needs. The Trust serves a large population across several counties and is focused on sustainable healthcare delivery, digital innovation, and continuous quality improvement, including implementing the EPIC electronic patient record system.