Order Management Specialist

About A. Stucki Company

A. Stucki Company has been building for more than a century, with roots dating back to 1911. The business supports the rail industry with engineered products and services used around the world, including control components, brake system parts, springs, bearings, and track infrastructure. Its offerings also extend to remanufacturing, repair, and related support services. The company emphasizes innovation, engineering quality, global reach, teamwork, continuous learning, and diversity.

Role overview

The Commercial Operations team is looking for a detail-driven Order Management Specialist who can keep the order fulfillment process accurate, timely, and customer-centered. This position oversees orders from entry to final delivery and acts as a connection point between customers and internal departments. Success in the role depends on precision, initiative, clear communication, and strong coordination across functions.

Order processing and order control

• Enter customer orders into the ERP platform with care, making sure the information is complete and aligned with internal standards.
• Review and verify key order details such as pricing, inventory position, delivery timing, and customer-specific terms.

Customer communication

• Keep customers informed ahead of time about order progress, delays, and other updates.
• Handle customer questions in a professional manner and work toward fast, effective answers.

Issue handling and escalation

• Spot and correct order mismatches, inventory challenges, and shipment delays.
• Escalate urgent or complex matters to the Order Management Manager and partner on resolution.

Cross-functional coordination

• Coordinate closely with Inside Sales, Customer Success, Supply Chain, and Logistics teams to support smooth fulfillment.
• Share information across departments so customer expectations are met consistently.

Documentation, compliance, and reporting

• Keep ERP records complete and accurate for every order transaction and customer interaction.
• Follow internal procedures, customer requirements, and applicable regulations in day-to-day work.
• Help monitor performance measures such as order accuracy, fulfillment cycle time, and success rates.
• Contribute ideas that can improve workflow efficiency and the overall order management process.

Inventory and logistics support

• Work with Inventory and Supply Chain teams to track product availability and flag possible stock shortages.
• Support logistics coordination so deliveries are accurate and on time.

Schedule and work arrangement

This is a hybrid position based in Lemont, Illinois, with a schedule of 3 days in the office and 2 days working from home each week.

Benefits

• The company pays 80% of medical, dental, and vision premiums.
• There is immediate full vesting in the 401(k) plan, along with a generous company match.
• Company-paid life insurance is included.
• Paid time off includes 11 paid holidays, vacation time, and sick time available during the first year.
• The role comes with benefits intended to support work-life balance.