Office Support Specialist

About Stellantis Financial Services

Stellantis Financial Services (SFS) is the captive finance division affiliated with a leading global automaker featuring renowned brands such as Abarth, Alfa Romeo, Chrysler, Citroën, Dodge, DS Automobiles, Fiat, Jeep®, Lancia, Maserati, Opel, Peugeot, Ram, Vauxhall, Free2move, and Leasys. Our rapid expansion is creating prospects for career advancement as we transition from a small to midsize entity. Joining our exemplary team means contributing to our core mission of enhancing customer experience.

Position Summary

The Office Support Specialist will manage incoming phone communications, properly transferring calls to respective departments or voicemail. This role involves welcoming guests and clients with professionalism and offering diverse clerical assistance.

Primary Responsibilities

• Answer and route incoming telephone calls to appropriate personnel or voicemail.
• Greet visitors in person, announce arrivals to relevant staff, and ensure compliance with check-in/out procedures.
• Accept payments and update customer accounts for walk-in patrons.
• Receive deliveries and notify designated recipients promptly.
• Send and receive communications and documents via electronic means, mail, or fax.
• Handle misdirected or returned mail ensuring accurate redistribution.
• Monitor document scan requests submitted through the SCAN mailbox.
• Maintain confidentiality of sensitive personal information including Social Security numbers and birth dates.
• Perform additional clerical and administrative tasks as assigned.

Qualifications and Skills

• At least 6 months of relevant experience or training is required.
• High school diploma or GED certification is mandatory.
• Strong attention to detail with excellent organizational abilities.
• Effective communication and interpersonal skills.
• Capability to multitask and prioritize duties efficiently.

Additional Requirements

• Availability for overtime work as needed.
• Travel requirement of up to 10% on an as-needed basis.
• Must possess reliable transportation and reside within commuting distance to Houston, TX.

Preferred Experience

• Previous experience managing incoming mail in a medium-sized mailroom setting is advantageous.

Physical Demands

This role regularly involves sitting, manual dexterity, reaching, and communicating. Occasionally, the employee may stand, walk, stoop, kneel, crouch, or crawl, and lift or move objects weighing up to 10 pounds. Visual acuity to focus on close-up tasks is necessary.

Work Environment

The noise level is typically moderate. Reasonable accommodations are available to assist employees with disabilities.

Work Schedule

Shift timings will vary to meet business demands, generally falling between 8 AM and 6 PM Monday through Friday, with weekend work as required.

Legal and Employment Policies

Candidates must be authorized to work in the United States. Stellantis Financial Services does not sponsor work visas for this position. The company upholds equal employment opportunity laws and prohibits any harassment or discrimination based on protected status. Employment decisions rely exclusively on merit, qualifications, and business needs.