Ocean Import Agent

Company Overview

Expeditors is a global leader in supply chain management, emphasizing professionalism, leadership, and a collaborative work environment that drives innovative and customer-focused logistics solutions across more than 350 locations worldwide. With a workforce of 18,000 trained professionals and recognition as a Fortune 500 company, Expeditors operates with globally unified systems to ensure efficient service delivery.

Role Summary

The Ocean Import Agent is responsible for ensuring freight and associated information are moved timely and accurately while delivering outstanding customer service aligned with Expeditors' standards and customer requirements.

Key Responsibilities

• Monitor indent and manage orders effectively.
• Prepare and organize import shipment files accurately.
• Receive and process essential shipping documents.
• Handle shipment processing and continuous monitoring.
• Manage invoicing and billing procedures properly.
• File ULI (Unique Legislative Identifier) documentation as needed.
• Conduct recoveries and resolve related financial matters.
• Maintain smooth freight processing adhering to company and customer SOPs.
• Proactively inform customers about any shipment issues.
• Meet or exceed key performance indicators consistently.
• Enter data accurately and timely into operational systems and monitor exception reports for prompt resolution.
• Issue invoices correctly and timely, ensuring proper credits and risk mitigation.

Required Qualifications

• A minimum of three years’ relevant experience in a comparable role.
• College graduate or higher educational attainment.
• Familiarity with global logistics industry practices.
• Proficiency in computer applications, including MS Excel and MS Word.
• Fluent English communication skills.

Additional Benefits and Information

• Paid annual leave and sick leave.
• Access to Discovery Medical Aid.
• Liberty Corporate Benefits including pension/retirement fund, family and funeral coverage, disability income, and other value-added services.
• Participation in an Employee Stock Purchase Plan (ESPP).
• Opportunities for training, personnel development, and career growth within the organization.
• Employee referral bonus program.