Network Specialist

Role Overview

Join a dedicated team within the Queensland Government to enhance your career and deepen technical expertise by delivering managed network services to various state agencies. This key role involves providing specialist support for CITEC’s service provider network with opportunities to engage in project work, network design, and consultancy services. The position offers flexible work arrangements, competitive salary and benefits, and generous leave entitlements, with an emphasis on contributing positively to the Queensland community.

About the Team

The Connectivity Services team, part of the CITEC Integration and Enabling Technologies business unit under the Department of Customer Services, Open Data and Small and Family Business, manages vital network solutions for the Queensland Government. These include the Queensland Government Regional Network (QGRN), Queensland Government Network (QGN), Queensland Ambulance Dispatch Network (ADN), Whole-of-Government ISP, SD-WAN, Cloud Connect, Data Centre Networks, and the CITEC Network Operations Centre (NOC).

The team delivers managed network services, web application firewall (WAF) protection, and inter-department connectivity, with responsibilities spanning operational support, project delivery, design, and consultancy. Operating 24/7, the team uses automated tools and on-call support to ensure secure, reliable, and scalable connectivity for efficient government functions and digital services.

Key Responsibilities

• Provide expert technical guidance to CITEC’s business community and clients on complex network service matters.
• Lead and contribute to job planning, network design, documentation, and implementation of client communication network services.
• Offer technical and operational insights for solutions addressing both new and existing network infrastructures.
• Conduct incident analysis, manage problem resolution, and oversee change management in operational network environments.
• Support team collaboration by proactively sharing knowledge through informal exchanges, workshops, and thorough documentation.
• Manage, participate in, and coordinate technical projects involving communication network infrastructure design, evaluation, implementation, installation, and upgrades.
• Engage in research projects assessing new and emerging technologies to evaluate their relevance and minimize associated business risks for CITEC services.
• Fulfil on-call duties, perform out-of-hours work, and travel intra- and inter-state as necessary to meet CITEC commitments.

Additional Information

Applications are valid for 12 months. The occupational group for this role is IT & Telecommunications. The organization values diversity of thought and experience and is committed to inclusivity.