Manager, Knowledge Management Solutions

About LinkedIn and the Role

LinkedIn operates as the premier global professional network dedicated to generating economic opportunities for individuals worldwide. Our platform enables users to forge meaningful connections, uncover rewarding career prospects, enhance essential skills, and gain critical insights daily. We invest in our employees' development and foster a culture grounded in trust, care, inclusivity, and enjoyment to empower everyone's success.

Join our mission to revolutionize work across the globe.

This Manager, Knowledge Management Solutions position supports a hybrid work model, incorporating both remote and in-office days, with office locations including Sunnyvale, San Francisco, Mountain View, New York, or Omaha.

Role Overview

The Knowledge Management Solutions team designs and provides self-service content for LinkedIn’s users, partners, and employees. This includes instructional, procedural, and technical documentation created through traditional methodologies as well as AI-augmented approaches. These materials are accessible through LinkedIn's help centers, virtual assistants (including AI-supported tools), in-product guidance, and internal enterprise search platforms and CRMs.

Responsibilities

• Lead hiring, supervision, and development of a mid-sized team with potentially diverse expertise and geographical distribution.
• Collaborate closely with peer managers and cross-departmental teams to translate strategic vision into tangible goals and to align priorities with business objectives.
• Develop and maintain in-depth knowledge of designated business lines, steering the content strategy and production to supply clear and relevant information to members and clients.
• Utilize data and analytics to refine content efficacy, spearhead testing initiatives, and elevate content standards continuously.
• Coordinate with internal and external stakeholders to enhance content systems at scale, employing structured content, automation, reusable assets, and AI-empowered workflows.
• Manage project intake, prioritize initiatives, and allocate team capacity effectively.
• Drive organizational transformation by evolving team competencies and workflows to meet emerging requirements.
• Foster an inspiring, motivated team environment that supports high performance and morale.
• Provide coaching and mentoring to support ongoing staff development and career advancement.
• Embody and promote LinkedIn’s cultural values, actively cultivating a healthy team culture.

Qualifications

• Bachelor’s degree in Journalism, English, Computer Science, or equivalent professional experience.
• 8 or more years in roles related to content strategy, knowledge management, content operations, or technical writing.
• At least 5 years experience with enterprise content management systems such as Adobe Experience Manager Guides.
• Proficiency in DITA standards, structured documentation, content reuse, and topic-based authoring spans of minimum five years.
• Demonstrated strong analytical, organizational, and project management capabilities for 5+ years.
• Minimum 3 years leadership experience managing, coaching, and developing team members.

Preferred Qualifications

• Experience in creating and validating content for AI-driven conversational interfaces and knowledge of prompt engineering.
• Understanding of content governance practices and editorial quality standards.
• Experience forecasting and capacity planning informed by business intelligence.
• Excellent interpersonal skills with a proven track record of managing partnerships across locations and resolving escalations.
• In-depth familiarity with AI-powered content development tools and processes.
• Ability to navigate and adapt within a dynamic, fast-paced environment and evolving business priorities.
• Expertise handling multiple projects, making sound decisions aligned with company values, and ensuring thorough follow-through.
• Skill in cross-functional collaboration including technical and business engagement.
• Strong stakeholder management and executive communication experience.
• Experience in establishing and measuring content performance metrics using analytical methods.
• Proficiency in Jira and Confluence platforms.
• Comprehensive understanding of the content lifecycle including authoring, publishing, localization, delivery, metadata modeling, and information architecture.

Additional Information

LinkedIn champions equal opportunity employment and values diversity in backgrounds and perspectives. We are committed to providing accommodations for individuals with disabilities throughout the application and hiring process. Reasonable accommodations include accessible interviews, documents in alternate formats, sign language interpreters, and more. Requests for accommodations are generally addressed within three business days.

Our compensation range for this role is $115,000 to $186,000 annually, varying by candidate experience, skills, certifications, and location. The total package also encompasses bonuses, stocks, benefits, and other potential incentives. Compensation practices adhere to fairness, transparency, and legal compliance including adherence to local fair chance hiring statutes.