Logistics Coordinator

Overview

The Logistics Coordinator plays a vital role in supporting the organization's mission to deliver equipment and supplies efficiently. This position also manages various warehouse activities to ensure smooth operational flow.

Delivery Responsibilities

• Develop and organize multiple daily delivery routes optimized for resource efficiency.
• Communicate with customers via phone and email to arrange and confirm delivery appointments.
• Collaborate with sales, order processing, field service, and warehouse teams to streamline operations.
• Coordinate third-party delivery assistance when necessary.
• Maintain precise order status updates, schedules, and customer notes within the EA system.
• Provide continuous support and communication to delivery drivers and field staff.
• Oversee delivery schedules and proactively address logistical or customer-related challenges.
• Ensure customers receive timely notifications about delivery timing and any scheduling modifications.
• Perform additional administrative and operational duties as assigned.

Warehouse Responsibilities

• Receive incoming inventory and assign orders accordingly.
• Preserve inventory accuracy through best practices and regular counts.
• Report equipment status or issues related to all orders.
• Handle sales order processing and initiate fulfillment procedures.
• Supervise Shop Build process ensuring orders are prepared for their planned delivery dates.
• Stage and verify all deliveries scheduled for the following day.
• Maintain a clean and organized warehouse environment.
• Carry out other tasks as instructed by management.

Qualifications and Skills

• Strong organizational skills with the ability to multitask effectively.
• Excellent verbal and written communication skills.
• Capable of prioritizing tasks and adapting within a dynamic environment.
• Customer service oriented with strong critical thinking abilities.
• Prior experience in coordinating schedules, logistics, or dispatch operations is preferred.
• Proficiency in Microsoft Office and ERP software.

Physical and Work Environment Requirements

• Ability to remain seated at a desk while also standing or walking for extended durations.
• Occasionally able to lift weight up to 50 pounds.
• Comfortable working in a fast-paced environment.
• Willingness to work overtime when required.