Location Investigation Manager

About Aditya Birla Capital

Aditya Birla Capital Limited (ABCL) serves as the holding company for the financial services segment of the Aditya Birla Group. With a vast presence through subsidiaries and joint ventures providing protecting, investing, and financing solutions, ABCL's financial services empower customers throughout their life journey. The group is supported by over 38,000 employees and boasts a broad network of more than 1300 branches, 200,000 agents/channel partners, and multiple banking collaborations nationwide.

One of ABCL's subsidiaries, Aditya Birla Finance Limited (ABFL), stands as a leading non-banking financial services company, offering tailored personal finance, mortgage, SME, corporate finance, wealth management, debt capital market, and loan syndication solutions.

Core Values and Ideal Employee Profile

At ABCL, we pride ourselves on our core values: Speed, Passion, Integrity, Seamlessness, and Commitment. We seek individuals who embody these values daily, embrace challenges, foster strong team connections, and cultivate extensive networks through relationship-building.

Role Overview

Business Unit: Aditya Birla Capital
Sub-unit: Aditya Birla Finance Limited
Location: Mumbai, Maharashtra
Department: Risk and Legal
Role: Location Investigation Manager

Eligibility Criteria

Applicants should possess a Bachelor’s or Master’s degree and have prior experience in collections within mid-market or corporate segments.

Required Skills and Competencies

• Strong analytical ability with meticulous attention to detail
• High ethical standards and integrity
• Effective communication and reporting capabilities
• Process-oriented with a forward-thinking, innovative attitude
• Excellent networking and stakeholder management skills
• Ability to comprehend complex deals
• Willingness and flexibility to travel for on-ground collections
• Proficiency in management information systems (MIS) and fraud detection tools

Key Responsibilities

Monetary Savings

• Complete investigations efficiently within an acceptable timeframe
• Prepare and submit investigation reports promptly following case conclusion
• Liaise with law enforcement agencies and industry stakeholders
• Drive monetary recovery from fraud cases in line with prescribed penalty frameworks
• Conduct activities such as mystery shopping and seeding

Internal Controls and Process Improvements

• Lead initiatives for process enhancements, innovations, automation, and system improvements
• Perform root cause analyses, identify gaps, and suggest fraud prevention measures
• Coordinate with the legal department on police complaint filings and First Information Reports (FIR)
• Manage audits and ensure compliance with regulatory norms
• Oversee vendor management processes

Process Efficiency and Reporting

• Maintain MIS and trackers for incidents, cyber frauds, verification, and billing
• Prepare periodic dashboards and data analytics reports for management and committees including RMC, ORMC, and ACB
• Collaborate with Learning & Development and Marketing teams to boost fraud awareness campaigns
• Develop training and educational materials addressing fraud for internal teams and public awareness

People Management

• Engage in self-training and organize staff training/awareness programs
• Manage and coordinate agency collaborations, team meetings, and stakeholder interactions
• Conduct visits, meetings, and training sessions both internally and externally

Additional Information - Equal Opportunity and Fraud Awareness

Aditya Birla Capital commits to providing equal employment chances regardless of race, color, religion, ethnicity, age, gender, disability, or other legally protected characteristics. Diversity, equity, and inclusion are integral to our recruitment policies, where eligibility focuses on qualifications, skills, and experience.

Important Notice:

• Aditya Birla Capital and affiliates never request fees or money from applicants for employment.
• Any offer demanding service charges, security deposits, processing fees, background check costs, or similar payments should be regarded as fraudulent.
• Official job offers will only be communicated from email domains ending with @adityabirlacapital.com.
• Applicants should verify email sender addresses carefully and be cautious of fake or suspicious communications.
• Do not share personal details in response to unsolicited job offers, especially from free email domains.
• The company disclaims any responsibility for employment obtained through payments to fraudsters.
• Applicants are encouraged to report suspicious activities to authorities and remain vigilant against counterfeit websites and social media profiles.
• The company reserves the right to take appropriate action to protect its interests.