Lead Hand - Starbucks Barista

Role Overview

The Lead Hand Barista plays a key role in managing daily operations at a Starbucks store by guiding and inspiring the barista team, maintaining high standards of customer service, and ensuring Starbucks' quality benchmarks are met. This position involves assisting in staff training, overseeing workflow during peak hours, tackling customer concerns, managing inventory, and maintaining a clean store environment. The Lead Hand embodies leadership and supports the team in delivering exceptional guest experiences and meeting operational and sales goals.

Key Responsibilities

• Supervise and assist baristas throughout their shifts to ensure smooth operations.
• Create a warm, welcoming atmosphere by providing excellent customer service.
• Help train and mentor new and existing staff members.
• Maintain compliance with food safety protocols and cleanliness standards as per Starbucks guidelines.
• Assist in managing inventory and daily store functions.
• Handle customer questions and resolve issues with professionalism.
• Support the achievement of sales targets and operational objectives.

Required Qualifications

• Prior experience in coffee shops, retail, or customer service is advantageous.
• Strong leadership qualities paired with effective communication skills.
• Capability to perform efficiently in a fast-paced setting.
• A teamwork-oriented person with a positive attitude and focus on customer satisfaction.

Benefits and Culture

• Opportunity to be part of an award-winning workplace recognized as a Great Place to Work and included in FORTUNE Global 500 and Best Workplaces Retail & Hospitality.
• Extensive career growth and learning opportunities through the world’s largest food and support services company.
• Commitment to health and safety with robust measures ensuring team and guest well-being.
• Comprehensive health, vision, and dental benefits for eligible employees.
• Focus on mental health and wellness through dedicated programs, including 24/7 employee assistance resources.
• A commitment to diversity and inclusion fostering an innovative, collaborative environment supported by associate-led Diversity Inclusion Action Councils.

Additional Information

Compensation for this position will be determined by skills, experience, qualifications, and internal fairness, with adherence to pay transparency laws. Canadian work experience is not mandatory. Potential use of AI tools during recruitment and screening is noted.

The employer values diversity and encourages applications from all qualified individuals regardless of race, color, citizenship, religion, gender, marital status, sexual orientation, gender identity, aboriginal status, age, or disability. Accommodation requests during hiring can be directed to the provided contact email.