Key Leader

About lululemon

lululemon is a progressive company specializing in performance apparel for activities such as yoga, running, and training. Known for pioneering technical fabrics and functional design, we offer transformational products and experiences that encourage movement, growth, connection, and wellbeing. Our success is anchored in innovative products, store-focused strategies, employee commitment, and strong community ties. We strive to foster positive change for a healthier, more inclusive, and growth-oriented environment.

Role Overview

The Key Leader is a vital member of the store leadership team, influencing frontline team members and enhancing customer experiences daily. This role requires leading by example, supporting educators, managing retail floor operations, and driving an exceptional guest experience. Utilizing key metrics and flexible prioritization, the Key Leader adapts to daily operational challenges effectively.

Core Responsibilities

• Lead and develop team members through coaching, feedback, mentoring, and career guidance, addressing performance issues constructively.
• Recognize achievements, conduct gap assessments, and document performance to support both career and personal growth.
• Communicate product and company information adequately within the team.
• Manage sales floor coverage, maintaining operational efficiency and effectiveness.
• Coach the team to deliver outstanding guest experiences by understanding guest needs, providing technical product education, and facilitating transactions including omnichannel options.
• Engage personally with guests to assess needs and provide tailored purchase or return solutions.
• Address and resolve customer feedback and escalations to ensure guest satisfaction.
• Actively move about the sales floor to address team, business, and guest requirements.
• Promote a respectful, inclusive team culture celebrating diversity and ensuring engagement.
• Build supportive relationships with team members to enhance collaboration and store operations.
• Analyze business data and metrics to monitor progress toward goals and make necessary adjustments.
• Conduct store opening and closing procedures following established protocols.
• Manage product presentation tasks such as restocking, destocking, and maintaining inventory placements.
• Assign cleaning duties to maintain a premium store environment.
• Ensure adherence to usage of in-store technology for operational and guest service excellence.
• Maintain compliance with safety policies to sustain a secure workplace.
• Perform responsibilities in accordance with relevant policies, procedures, and legal regulations.

Requirements & Eligibility

• Must be legally authorized to work in Ireland with required proof of eligibility and local legislative compliance.
• Minimum age of 18 years.
• Reliable transportation to commute to the store location.
• Willingness to work flexible hours including evenings, weekends, and holidays.
• Capable of working both collaboratively and independently.
• Physical ability to stand and move around the store extensively during shifts and to lift and move boxes up to 30 lbs (13.6 kg).
• Comfortable working in an environment with bright lighting and loud music.
• Experience in retail or sales preferred; leadership experience is a plus but not mandatory.
• High school diploma, GED or equivalent preferred; bachelor's degree advantageous.

Key Attributes and Core Values

• Commitment to creating an inclusive environment valuing and celebrating diversity.
• Honesty, integrity, and ethical behavior.
• Passion for engaging with guests to understand and meet their needs.
• Strong teamwork and collaboration skills seeking to partner with diverse perspectives.
• Ability and desire to lead, influence, inspire, and empower others.
• Openness and candor in communication.
• Sound judgment and effective decision-making capabilities.

Additional Information

In alignment with our mission, accommodations for unique abilities are available upon request. Please specify the position title, location, and nature of your inquiry when contacting us. Benefits include competitive pay, team bonuses, extended health coverage, paid leave, savings plans, employee discounts, fitness and yoga classes, parenting top-ups, and professional development opportunities. Availability and eligibility for these benefits may vary by location and employment status, subject to change without notice.