Key Account Manager

About Presto

Presto is the premier food and grocery delivery service in Libya, dominating the market with a 95% share and processing over 20,000 orders daily. We aim to deliver efficiency, innovation, and excellence in our financial and administrative functions.

Job Purpose

This role involves managing major strategic accounts and key partners to cultivate lasting professional relationships. The objective is to oversee their commercial and operational outcomes to ensure steady partnership growth and stability.

Key Responsibilities

• Oversee and manage strategic accounts assigned to you.
• Forge and sustain robust relationships with key partners.
• Serve as Presto's representative in partner engagements.
• Continually assess partners' needs to align services accordingly.
• Monitor partner performance regularly and analyze KPIs.
• Spot opportunities for operational and commercial improvements and ensure their implementation.
• Manage multi-branch partner networks by tracking branch-level performance differences and promoting uniform operational practices.
• Conduct frequent meetings with partners, addressing complaints and challenges swiftly to maintain high satisfaction.
• Collaborate internally across departments including Operations, Marketing, Finance, Customer Service, IT, and Data Management for seamless coordination.
• Lead and monitor initiatives and projects involving strategic partners, ensuring timely execution.
• Carry out field visits as necessary to maintain partner relations and oversee action plan progress.
• Handle escalations concerning key accounts professionally and keep detailed records of all activities and outcomes.

Qualifications and Experience

• A Bachelor’s degree in Business Administration, Marketing, or a related discipline is required.
• At least four years of relevant experience in Account Management, Commercial Relationship Management, or Business Development with strategic clients.
• Demonstrable success in nurturing long-term client relationships.

Essential Skills

• Strong abilities in relationship and partner management, including negotiation and conducting professional meetings.
• Proficiency in evaluating business and commercial KPIs, performing performance analysis, and monitoring results with a focus on continuous improvement.
• Excellent communication capabilities, including presentations, reporting, and managing escalations with professionalism.
• Superior organizational skills with emphasis on time management, prioritization, and detailed documentation.

Key Performance Indicators

• Performance metrics related to strategic accounts.
• Levels of partner satisfaction and retention.
• Execution of improvement plans and resolution of escalations.
• Degree of partner engagement and timely completion of scheduled meetings and visits.

Additional Information

Residence in Tripoli, Libya is mandatory for applicants as the position requires full-time onsite presence.