Key Account Manager

Overview

Jio invites experienced professionals to join as a Key Account Manager based in Navi Mumbai and Pune. Candidates should have a minimum of a graduation degree, with MBA preferred, and possess between 5 to 12 years of experience, particularly with five or more years handling strategic and large B2B customer accounts.

Responsibilities

• Develop and execute comprehensive strategic account plans to boost revenue and expand opportunities for upselling and cross-selling within key client accounts.
• Establish and nurture strong relationships with important clients, managing escalations and resolving issues effectively.
• Collaborate with internal teams like Service Delivery, Care & Assurance, Finance, and Marketing to guarantee a smooth service experience for clients.
• Oversee customer satisfaction metrics, initiate proactive measures to resolve issues, and conduct periodic customer surveys to glean insights and enhance service quality.

Key Performance Outcomes

• Drive incremental revenue via acquisition of new customers and enhanced penetration of new products in existing accounts.
• Maintain revenue retention in existing client portfolios and manage churn effectively.
• Ensure outstanding customer experiences by leading timely project delivery, accurate first-time executions, and adherence to network/product uptime SLAs.
• Achieve optimal collections with zero disputes relating to billing.
• Comply with all statutory and regulatory requirements relevant to the role.

Skills and Expertise

• In-depth understanding of industry and product offerings.
• Proven background in B2B sales, with hands-on key account management experience.
• Customer-centric mindset combined with strong analytical and problem-solving skills.
• Effective at collaboration and establishing lasting client relationships.