Junior Desktop Engineer - Entry Level (Early Careers)

About the Role

We are seeking Junior Desktop Engineers for entry-level positions based in our Brisbane office, with similar roles across Sydney and Melbourne. This position involves delivering face-to-face technical support at our TechBar, assisting end users with technology needs to provide a seamless workplace technology environment. Attendance at the client office is required five days a week as this role is fully onsite.

Key Responsibilities

• Deliver walk-up TechBar assistance for hardware, software, and access-related issues.
• Troubleshoot device problems on Windows 10/11 and MacOS platforms.
• Support device onboarding, setup, and replacements for users.
• Provide support for Microsoft 365 applications including Teams, Outlook, and VPN tools.
• Handle incident triage using ServiceNow or equivalent service management tools.
• Coordinate with backend technical teams for escalations and resolution.
• Maintain accurate asset tracking records and documentation.
• Provide technical assistance for meeting room technology where needed.
• Ensure customer satisfaction by resolving issues promptly and effectively.

Candidate Requirements

• At least 1 year of experience in Desktop Support roles focused on Windows environments.
• Working knowledge of MacOS troubleshooting fundamentals.
• Experience managing users in Active Directory.
• Familiarity with Microsoft 365 suite applications.
• Competence in identifying and troubleshooting hardware issues with laptops and peripherals.
• Strong communication abilities and a customer-service oriented mindset.

Additional Information

Security Clearance: Due to the sensitive nature of this position, candidates must be Australian Citizens or Permanent Residents.

Shift and On-call Requirements: The role operates within managed IT services, necessitating adaptability to shift work and being on call to promptly address incidents and perform after-hours deployments. Flexibility and effective management of these duties are essential for service continuity and client satisfaction.

Company Benefits

• Eighteen weeks of paid parental leave.
• Opportunities for short- and long-term career breaks.
• Formal career development programs in place.
• Access to local and international career advancement opportunities.
• Certification as a Family Inclusive Workplace™.
• Flexible working arrangements supporting employee wellbeing aligned with company values.
• Recognition within the top three in the Diversity & Inclusion Index in the previous year.