IT Support Specialist

Job overview

Burjline Builders is hiring a full-time IT Support Specialist to support its expanding team. This role is based in New York, NY and will serve as the main contact for technology-related issues. The selected candidate will help keep the company’s IT environment running smoothly by assisting employees with technical problems and supporting day-to-day productivity across the organization.

Key responsibilities

• Act as the first and second level of support for employees working both in person and remotely, covering issues with hardware, software, and network connectivity.
• Set up, install, and keep computer devices, operating systems, and business applications running properly.
• Oversee user access, account setup, permissions, and password administration across systems such as Microsoft 365 and Active Directory.
• Monitor, prioritize, and close support requests quickly and professionally.
• Investigate system and network issues, identify root causes, and implement fixes.
• Track company IT assets, including equipment, software, and licensing.
• Support rollouts of new tools and assist with technology-related projects.
• Create and update documentation, process notes, and user-friendly guides for staff.

Requirements

• Prior hands-on experience in an IT support or helpdesk-style position.
• Good working knowledge of Windows and macOS environments.
• Experience administering and supporting Microsoft 365.
• Clear understanding of networking basics such as TCP/IP, DNS, and DHCP.
• Strong diagnostic ability and the capacity to resolve technical issues efficiently.
• Excellent verbal and written communication skills with a customer-focused approach.
• Ability to work effectively on your own as well as within a team.
• Professional training or certification such as CompTIA A+ or Microsoft Certified is preferred.

Benefits

• Hourly pay ranging from $35 to $55 USD, based on experience.
• Opportunities to develop professionally and continue learning.
• A collaborative and encouraging workplace.
• The opportunity to contribute to a respected and fast-moving construction management business.

Additional information

This is a full-time position with a remote work arrangement, while the office location is listed as New York, NY.