IT Support Officer - Remote (Australia Only, Entry-Level)

About the Role

We are seeking a dedicated and enthusiastic IT Support Officer based in Australia to join our team remotely. This entry-level position is ideal for individuals passionate about technology and eager to develop their IT skills in a supportive, growth-oriented environment.

Key Responsibilities

• Deliver first-level technical assistance for hardware, software, and workplace systems.
• Support users remotely by addressing various technical issues efficiently.
• Install, configure, and maintain computers, software applications, and IT devices.
• Manage user account setup, access requests, and basic security processes.
• Troubleshoot network problems, email, VPN connectivity, printers, and business software.
• Document and update support tickets with detailed troubleshooting information.
• Work collaboratively with internal teams to enhance IT services and user satisfaction.

Candidate Profile

• Fundamental knowledge of computer hardware, operating systems, and overall computer systems.
• Experience or familiarity with Windows OS, Microsoft 365, Google Workspace, or equivalent platforms.
• Strong analytical and problem-solving skills to resolve technical challenges promptly.
• Effective communication skills with a focus on customer service.
• Ability to manage priorities and work autonomously in a remote setup.
• Motivation to learn and keep updated with new IT technologies and best practices.

Benefits

• Opportunity to gain practical experience supporting modern IT workplace technologies.
• Access to training, mentoring, and pathways for skill development in technical support.
• Exposure to IT support, troubleshooting, and basic system administration tasks.
• Be part of an innovative, remote-first team that values collaboration and professional growth.
• Establish a solid foundation for a rewarding IT support career.