IT Support Officer

Role Overview

This part-time, remote position as an IT Support Officer entails ensuring consistent and dependable technology services for the Studio Mango team and its projects. Daily activities focus on addressing support inquiries, troubleshooting hardware and software complications, and advising on optimal studio system usage.

Core Responsibilities

• Provide technical support for desktop computers, printers, and associated peripherals.
• Manage fundamental system setups and configurations to maintain workflow continuity.
• Resolve reported hardware or software problems and escalate complex issues appropriately.
• Create documentation of problem resolutions and contribute to enhancing support protocols.
• Collaborate closely with team members to sustain seamless digital tool operations pivotal to architectural design and project execution.

Required Qualifications

• Proficiency in technical support and troubleshooting to effectively address user challenges.
• Strong IT knowledge including operating system familiarity and common productivity and collaboration software.
• Experience with desktop computer setup, configuration, and basic upkeep.
• Skills in printer installation, connectivity troubleshooting, and resolving printing problems.
• Excellent communication capabilities with a customer service orientation and ability to articulate technical information clearly.
• Highly organized with keen attention to detail and capacity to work autonomously in a remote environment.
• Preferably holds relevant IT support certifications or coursework; experience in creative or design sectors is advantageous.