IT Support Allrounder – First Level (m/w/d)

Company Overview

Wiegand & Partner GmbH, located in Olching near Munich, is a well-established midsize company with over 40 years of expertise in printer accessories and hardware distribution. As part of a Europe-wide group, it supplies both B2B and B2C clients with authentic brand products and premium in-house brands. The company is aiming for continuous growth in a dynamic market environment and seeks motivated professionals to join its journey.

Job Responsibilities

You will work within a small, closely collaborating team where communication is straightforward and efficient. Your day begins by reviewing new support requests and incoming phone inquiries. Issues that are not quickly resolvable are prioritized collaboratively within the team. For problem resolution, external service partners can also be engaged.

Larger projects will be tackled collectively by the IT team with prior planning; individually assigned projects must be handled independently.

Your duties include:

• Handling internal support requests at both first and second level
• Procuring hardware and software for internal use
• Maintaining Windows systems within an Active Directory environment
• Administering SAP Business One, including installation and license management
• Operating the 3cx telephone system
• Managing various IT systems and software such as firewall, VPN access, TeamViewer, G Data Endpoint Protection, Jira, and Freshdesk
• Installing, configuring, and maintaining operating systems and applications on Windows client machines, both physical and in VMware virtual environments
• Creating and maintaining documentation
• Supervising network components and infrastructure
• Performing basic hardware repairs and maintenance
• Independently managing and leading small projects

Candidate Profile

• Completed vocational training in IT or comparable qualifications
• Strong communication skills, teamwork aptitude, and a solution-focused mindset
• Organized, analytical, and able to work autonomously
• Enjoys collaborating with internal teams to resolve issues efficiently
• Experience in IT support roles
• Knowledge in network management and hardware installation and maintenance
• Familiarity with Microsoft environments, especially Office365
• Fluent in German and proficient in English

Benefits and Perks

• Regular professional development, opportunities for advancement, and personalized support
• Possibility of home office during agreed times
• At least 28 vacation days (increased with length of service)
• Annual individual bonus
• Free parking and convenient public transport connections
• Employee discounts
• Work within an internationally oriented company featuring regular exchanges with other country offices through European meetings
• Flexible working hours from Monday to Friday