Insurance Consultant

Position Summary

FMG (Farmers Mutual Group) is seeking motivated Insurance Consultants to join their award-winning National Advice & Service Centre in Palmerston North. The team is dedicated to delivering exceptional client service and consistently surpassing expectations.

Role Details

As an Insurance Consultant, you will serve as the initial point of contact for new business inquiries received via the 0800 number, managing client segments including Lifestyle, Residential, and Equine insurance customers. This role is crucial within the centre, which operates Monday through Friday from 8am to 8pm and Saturdays from 9am to 5pm, with shifts scheduled over five days each week.

About FMG

Established in 1905, FMG is a fully New Zealand owned rural insurance specialist, reinvesting all profits back into the business to maintain competitive premiums. FMG prioritizes its people by nurturing a workplace culture that encourages achievement and celebrates success.

Candidate Profile

The ideal candidate is energetic, adaptable, and possesses a strong history in sales, especially in customer acquisition. They should be ready to contribute immediately and thrive in a demanding customer-facing role.

Key Competencies and Skills

• Exceptional communication abilities paired with a professional telephone demeanor.
• Quick thinking and problem-solving skills during live interactions.
• Eagerness and capability to learn, along with strong retention of complex information.
• Proficient in managing multiple computer systems simultaneously.
• Unwavering commitment to client satisfaction and delivering excellent service on every call.

Benefits and Opportunities

FMG offers comprehensive training and ongoing support to enable employees to reach their full potential. This role presents an opportunity to be a part of a supportive team within a culture-rich organisation, offering challenging work and potential career advancement within FMG.

Application Process

• Applications must be submitted via a completed form by 5pm on Friday 31st July 2026. Incomplete applications will not be considered.
• The position begins on Monday 21st September 2026.
• An Assessment Centre for shortlisted candidates will take place on Friday 14th August 2026.
• Work shifts are spread over five days within operational hours of 8am to 8pm Monday to Friday, and 9am to 5pm Saturday.