Human Resources Specialist

About the Role

Chewy is inviting an experienced Senior Human Resources Specialist to join their team located in Plantation, FL. This pivotal role involves managing the entire employee lifecycle and acting as a dependable resource for team members. The organization seeks an HR professional with expert knowledge and a proactive, solution-oriented mindset to enhance the employee experience within a dynamic and fast-moving environment.

Key Responsibilities

• Serve as the primary contact for employee inquiries, addressing questions through inbound and outbound calls, ServiceNow tickets, and other communication channels by leveraging HR knowledge and investigative skills.
• Deliver Tier 1 support in essential HR functions such as benefits administration, payroll processes, leaves of absence, and accommodations.
• Maintain strict confidentiality while ensuring adherence to all relevant federal, state, and local laws as well as internal guidelines and policies.
• Recognize critical stages in the employee journey and collaborate with leadership to create positive and impactful experiences.
• Provide constructive feedback and suggestions to enhance HR services, programs, and operational procedures.
• Develop and update Standard Operating Procedures, job aids, and supplementary reference documents to support efficient HR operations.
• Keep accurate and well-organized documentation, records, and files.
• Assist with HR projects and undertake additional tasks as required.

Qualifications

• A bachelor’s degree in Human Resources or a related discipline is preferred; equivalent practical experience will also be considered.
• At least one year of human resources experience, with service delivery or operations environment HR generalist experience being highly favored.
• Possession of SHRM-CP or PHR certification is a plus.
• Familiarity with HRIS platforms such as Workday, ServiceNow, Kronos, or Greenhouse is advantageous.
• Proficient in Microsoft Office applications, especially Word, PowerPoint, and Excel.
• Strong analytical capabilities and attention to detail paired with problem-solving skills.
• Effective communication skills, including clear verbal and written expression, as well as attentive listening.
• Highly organized with strong time management and task prioritization skills, adaptable to fast-paced work settings.
• A self-motivated individual capable of working independently and collaboratively within a team.
• A customer service-oriented mindset committed to continuous process improvement.
• Flexibility to modify work hours according to operational demands.
• Proven ability to handle sensitive and confidential information discreetly.

Additional Information

Chewy is committed to equal employment opportunities and welcomes all qualified candidates without regard to protected characteristics such as race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, genetic testing results, veteran status, or any other legally protected status. Accommodations during the application process or employment will be provided upon request for disabilities and religious needs.