Housekeeping Supervisor

About the Company

Raffles Hotels & Resorts, established in 1887, is a prestigious brand renowned for its rich history and legacy of delivering culturally rich and environmentally respectful luxury hospitality experiences worldwide. Working within the iconic Katara Towers in Doha, Raffles & Fairmont offers guests bespoke, elegant, and authentic services through two distinguished brands: Raffles Doha and Fairmont Doha. This partnership provides an inspiring workplace for hospitality professionals passionate about exceptional service and personalized guest experiences.

Role Overview

The position of Housekeeping Supervisor at Raffles & Fairmont Doha involves leading the Housekeeping team to uphold the highest standards of cleanliness, presentation, and guest service. This role ensures that guest rooms, suites, public areas, and back-of-house zones meet luxury hospitality benchmarks, contributing directly to memorable and seamless guest stays.

Key Responsibilities

• Manage daily housekeeping operations, ensuring pristine maintenance of all rooms and public spaces.
• Conduct regular inspections to verify compliance with brand cleanliness and presentation standards.
• Lead, motivate, and support the housekeeping staff to deliver superior service and maintain high operational standards.
• Assign tasks efficiently to housekeepers to optimize productivity and workflow.
• Maintain inventory control over housekeeping supplies, linens, and amenities, ensuring timely restocking.
• Coordinate with departments including Front Office, Engineering, and Laundry to ensure smooth guest experiences and timely room readiness.
• Address guest requests and concerns professionally to achieve prompt resolutions and satisfaction.
• Report and track maintenance issues, safety hazards, and lost & found items according to hotel policies.
• Enforce strict adherence to hygiene, sanitation, health and safety protocols at all times.
• Assist in onboarding, training, and continuous development of housekeeping team members to maintain excellence.
• Prepare comprehensive reports and maintain accurate operational documentation as required.
• Cultivate a positive, collaborative work environment that reflects the luxury culture of the brands.

Candidate Profile

• Experience in housekeeping supervision within a luxury hotel environment is preferred.
• Comprehensive knowledge of housekeeping operations, cleaning protocols, room inspection standards, and quality control.
• Proven leadership abilities to guide, motivate, and support a varied housekeeping team.
• Strong attention to detail focused on maintaining exceptional cleanliness, appearance, and guest satisfaction levels.
• Excellent communication skills with a service-focused, guest-centered attitude.
• Capability to professionally handle operational challenges and guest concerns with efficiency and discretion.
• Good organizational skills to manage multiple priorities in a fast-paced setting.
• Understanding of health, safety, hygiene, and sanitation standards in five-star hotel operations.
• Ability to collaborate effectively across hotel departments to ensure operational efficiency.
• Flexibility to work on rotating shifts including weekends and public holidays.
• Commitment to embodying the brand values of respect, excellence, belonging, empowerment, and integrity.
• Dedication to fostering an inclusive workplace where every team member is valued, empowered, and recognized.

Additional Information

Employees benefit from exclusive perks such as complimentary upgrades, extended stays, discounts on accommodation, dining and wellness services across Fairmont and Raffles properties. The company strongly supports diversity, inclusion and mutual respect, ensuring a supportive work culture that encourages taking initiative and delivering memorable guest experiences.