Hostess

About The Meydan Hotel

Located at the center of Dubai's renowned Meydan Racecourse, The Meydan Hotel delivers an upscale hospitality experience blending modern luxury with vibrant energy. Overlooking a globally famous horse racing venue, the hotel features exceptional dining options, spacious rooms with scenic views, and attentive service to craft memorable experiences for all guests, whether they are leisure travelers, business visitors, or racing fans. The hotel's core mission is to provide personalized, warm hospitality that consistently exceeds expectations.

Job Summary

The Hostess serves as the first point of contact by warmly welcoming guests, offering assistance with seating and handling requests to ensure an inviting atmosphere.

Key Responsibilities

• Adhere strictly to operational standards and procedures within the department.
• Support supervisors and team leaders by promoting best practices, seeking continuous improvements, and communicating updates to management.
• Maintain financial accuracy by verifying correctness of invoices, guest checks, and related documents.
• Greet guests upon arrival and bid them farewell courteously and in line with company standards.
• Respond promptly and appropriately to guest needs and requests.
• Keep the reservation book meticulously updated and organized.
• Maintain cleanliness and tidiness of the workstation and uphold personal hygiene at all times.
• Escort guests to tables or other designated areas when required.
• Provide guests with accurate information about the restaurant and broader resort amenities.
• Answer incoming phone calls professionally following established guidelines.
• Ensure personal appearance and uniform meet company standards.
• Stay attentive and proactive to guest requirements.
• Remain readily available in assigned area to assist guests.
• Engage with guests to assess team performance and identify improvement opportunities while aiming to exceed guest expectations.
• Collaborate effectively with team members, peers, and food and beverage management to deliver seamless service.
• Complete all assigned duties before ending shift only after authorization from a superior.
• Undertake any other responsibilities delegated by the manager within the scope of duty.

Skills, Experience, and Educational Requirements

• Ability to read and write English; knowledge of a third language is advantageous.
• Excellent interpersonal and communication capabilities.
• Comfortable working calmly under pressure.
• Strong memory and organizational skills.
• Basic arithmetic skills for handling cash and POS transactions with precision.
• Positive attitude, cooperation, and eagerness to learn.

Company Vision and Culture

The Meydan Hotel is experiencing rapid growth and is committed to investing in its people. The team embraces an open-hearted, innovative, inclusive, and motivating work environment. The focus is on delighting guests beyond expectations, creating unforgettable moments through constant innovation. As part of this vision, employees play a vital role in delivering exceptional experiences and lasting memories for every guest.