Head of Operations

Role Purpose

The Head of Operations will be responsible for ensuring smooth and effective functioning of the Dubai branch. Areas of accountability include managing operational processes, cash handling, customer service, security and safety protocols, IT support, and immigration-related activities. The role requires adherence to bank policies and regulatory requirements and includes overseeing archiving functions and prompt remittance transaction processing. Regular reconciliation tasks are also key, focusing on delivering high-quality service and operational support to internal and external clients.

Key Responsibilities

• Stay informed on industry trends, economic conditions, and competitor activities, providing strategic recommendations to management.
• Keep updated with changes in regulations by the Central Bank and other authorities, and implement necessary adjustments within branch operations including staffing and deliverables.
• Build and sustain strong cooperative relationships with internal teams and external partners to support operational objectives.
• Manage and track the branch budgeting processes, ensuring compliance with guidelines and documentation standards.
• Represent the bank at meetings and external events to maximize operational opportunities and enhance branch presence.
• Lead the team in identifying effective solutions for transaction-related issues, collaborating with internal stakeholders as needed.
• Oversee sales and operational performance relative to retail product targets, ensuring compliance with business, control, and quality standards.
• Provide daily and monthly reporting on branch performance regarding asset and liability product goals.
• Analyze client portfolio profitability, recommending and implementing strategies to enhance earnings.
• Evaluate team structure and staff capabilities, proposing necessary adjustments to optimize performance.
• Supervise direct reports, offering coaching and performance feedback to maintain high standards.

Educational Background

• Degree in Business Administration specializing in Banking and Finance or Sales and Marketing from an accredited institution.
• Master’s degree in Management or related discipline preferred.

Professional Experience

• 15 to 20 years of comprehensive experience in banking or financial services sectors with relevant managerial responsibilities.
• Proven background in branch operations and customer service leadership.
• Understanding of banking industry standards and regulatory best practices.
• Familiarity with Central Bank of UAE regulations.
• Knowledge of anti-money laundering (AML), know your customer (KYC) protocols, and cash and cheque handling regulations.