Guest Service Officer

Overview

Hyatt Regency Thrissur is hiring a Guest Service Officer for its front office and guest relations team. In this role, you will help ensure guests receive a smooth, dependable, and high-quality service experience throughout their stay.

Role summary

This position supports the efficient day-to-day functioning of the Front Office and Guest Relations function within the Rooms Division. The focus is on delivering consistent service and maintaining a strong guest experience.

What you will do

• Deliver service that is reliable, courteous, and consistently aligned with guest expectations.
• Support the smooth operation of the front office and guest relations activities.
• Contribute to effective coordination within the Rooms Division.

Qualifications

A relevant degree or diploma in Hospitality or Tourism Management is preferred. The role requires at least 2 years of experience in hotel operations, along with strong customer service, communication, and interpersonal abilities.