Guest Service Expert

Overview

We are looking for enthusiastic Guest Service Experts to join our team in Jeddah, Saudi Arabia. This full-time, on-site role focuses on providing guests with exceptional dining experiences beyond just serving food and drinks. The aim is to create memorable moments through attentive service, effective communication, and maintaining cleanliness and order in dining areas.

Roles and Responsibilities

Guest Service Experts ensure smooth service by preparing tables, liaising with kitchen staff, attending to guests’ needs, and maintaining sanitary workspaces. They contribute to a positive dining atmosphere by managing menus, assisting with physical tasks such as moving objects weighing up to 25 pounds independently, or up to 50 pounds with help, and consistently upholding the company’s uniform, personal appearance, and communication standards.

Physical Demands

This position requires standing, sitting, or walking for extended periods and navigating uneven or slippery surfaces safely. Tasks often involve bending, twisting, pulling, stooping, and reaching both overhead and below the knees.

Qualifications and Experience

A high school diploma or equivalent (GED) is required. No previous supervisory experience is needed, and less than one year of related work experience is acceptable. No licenses or certifications are mandatory.

Work Environment and Company Culture

At Marriott International, we promote an inclusive workplace embracing diverse backgrounds, encouraging innovation, and fostering professional growth. Our brand is synonymous with superior hospitality, and our associates are valued for their unique talents and contributions. Joining us means becoming part of a globally renowned team committed to excellence and guest satisfaction.

Additional Information

Job Number: 26096700
Job Category: Food and Beverage & Culinary
Location: 6939 Al-Madinah Al-monawarah Road, Jeddah, Saudi Arabia, 23531
Position Type: Non-Management
Schedule: Full Time
Work Arrangement: Onsite only
Equal Opportunity Employer: We provide equal employment opportunities without discrimination based on disability, veteran status, or any other legally protected status.

Company Insight

JW Marriott Hotels, part of Marriott International’s luxury portfolio, operates over 100 hotels worldwide in prime vacation and resort locations. JW Marriott is dedicated to its associates’ well-being, providing training, advancement opportunities, and a supportive environment. We believe outstanding guest service starts with caring for our employees and fostering a culture that encourages authenticity and innovation.