Growth Operations Associate

About Hungerstation and Role Overview

Hungerstation, a part of the Delivery Hero Group headquartered in Berlin, Germany, operates as a leading local delivery platform spanning approximately 65 countries worldwide. Listed on the Frankfurt Stock Exchange and included in the MDAX index since 2017, its mission centers on delivering fast, seamless experiences right to your doorstep.

The Growth Operations Associate position aims to accelerate growth by partnering across multiple departments such as Operations, Finance, Sales, Marketing, Product, and Logistics to meet strategic business objectives.

Key Responsibilities

• Assist in developing and implementing growth strategies focused on crucial user engagement times like breakfast, coffee, and fine dining to achieve key business outcomes (OKRs).
• Conduct market research and analyze customer insights to pinpoint impactful growth opportunities.
• Work collaboratively across teams to roll out targeted marketing campaigns that enhance user engagement and retention.
• Support marketing initiatives for lifecycle campaigns from planning to execution.
• Lead and coordinate regular meetings including weekly and monthly business reviews to monitor performance.
• Partner with the Product team to optimize user entry points that foster growth during important user moments.
• Segment customers effectively and design customized growth approaches for various user groups.
• Create and manage personalized customer experiences across multiple communication channels.
• Execute A/B tests and other experimental tactics to validate growth strategies.
• Analyze critical growth KPIs such as frequency, lifetime value (LTV), customer acquisition cost (CAC), and cost per incremental order for actionable insights.
• Support the development of reporting tools to visualize metrics driving informed decision-making.
• Contribute to formulating and advancing the Division’s objectives and key results, ensuring alignment with other department leaders.
• Make strategic and operational decisions to guide the Division's direction.
• Track progress against OKRs and metrics, implementing corrective measures as needed.
• Adhere strictly to company policies and procedures to maintain work consistency and control.
• Identify areas for continuous process improvement to enhance operational effectiveness.
• Foster a high-performance culture reflecting Hungerstation’s core values.

Qualifications and Skills

• Possess between four to six years of experience in Growth Marketing, Marketing Operations, or User Lifecycle Management, ideally within a technology-driven company.
• Demonstrate deep understanding of user habits and trends within the Kingdom of Saudi Arabia.
• Balance analytical skills with user empathy, capable of quantitative modeling and instinctively understanding what appeals to users.
• Preferred proficiency with SQL and Braze marketing automation platform.
• Hold a bachelor’s degree in business administration, marketing, or a related discipline.