Front Office Supervisor

About Emaar Hospitality Group

Emaar Hospitality Group is a fully owned subsidiary of Emaar Properties PJSC, managing a variety of prominent hospitality brands such as Address Hotels + Resorts, Vida Hotels and Resorts, and Rove Hotels. Offering a spectrum of hotel experiences ranging from luxury to midscale contemporary, the group is expanding internationally with ambitions to establish its brands in major cities and tourist destinations across Europe, the Middle East, and India. Known for its dedication to service excellence and innovative guest offerings, it was the official hotel and hospitality partner of Expo 2020 Dubai. Employees join a vibrant organization with strong growth opportunities and worldwide exposure.

Role Overview

The Front Office Supervisor position is a full-time role based on-site in North Coast A, British Columbia. This leadership role involves managing daily front desk operations, including guest reception, check-in/out functions, reservations oversight, and providing concierge assistance to guarantee seamless and efficient service delivery.

Responsibilities

• Supervise and support front desk staff, ensuring team performance meets high service standards and aligns with brand protocols.
• Manage guest inquiries and resolve escalated concerns promptly and professionally.
• Coordinate with various hotel departments to fulfill guest requirements effectively.
• Ensure accurate operation of property management systems and generate reports as needed.
• Maintain a professional front office atmosphere and optimize staffing schedules.
• Drive continuous enhancements in guest satisfaction and operational processes.

Qualifications and Skills

• Proven supervisory skills including team leadership, monitoring, and shift coordination.
• Experience conducting front desk duties such as guest check-in/check-out and reception tasks.
• Strong customer service abilities focused on guest satisfaction, problem resolution, and complaint handling.
• Competence in managing reservations, bookings, room allocation, and liaising with sales and revenue teams.
• Effective verbal and written communication skills suited for interaction with guests and colleagues.
• Previous hospitality or hotel front office experience is highly advantageous.
• Familiarity with property management software and basic computer skills preferred.
• Diploma or degree in Hospitality Management or related field is beneficial.
• Willingness to work flexible shifts including weekends and holidays as hotel operations require.