Front Office Manager

Overview

Preet Builders Private Limited is seeking a motivated Front Office Manager with a Master of Business Administration specializing in marketing, hospitality, or business management. The successful candidate will manage front desk functions in Hotel The Taksonz, Ludhiana, and actively contribute to marketing efforts, OTA channel oversight, and direct booking strategies to enhance hotel occupancy and revenue.

Key Responsibilities

• Supervise front office personnel and ensure strict adherence to service standard operating procedures.
• Oversee guest check-in and check-out processes while maintaining excellent hospitality standards.
• Address guest inquiries and efficiently resolve complaints to maintain high guest satisfaction.
• Manage and respond to online reviews on platforms such as Google, TripAdvisor, and OTAs to improve the hotel's reputation.
• Design and execute targeted marketing initiatives, handle OTA partnerships, and collaborate with local corporate clients to increase direct room reservations.
• Analyze occupancy and market trends to optimize pricing strategies including ADR and RevPAR.
• Prepare and deliver weekly reports on hotel performance metrics.

Qualifications and Skills

• MBA degree in Marketing, Hospitality, or Business Management.
• Minimum of 3 to 5 years experience in front office leadership combined with practical marketing and guest relations expertise.
• Proficiency with Hotel Property Management System (PMS) software.
• Strong knowledge of OTA management, digital marketing, and local corporate networking.
• Exceptional leadership, effective communication, and conflict resolution capabilities.

Performance Metrics

• Guest satisfaction and online review ratings.
• Growth in direct bookings, Average Daily Rate (ADR), and Revenue per Available Room (RevPAR).
• Operational efficiency of the front desk and staff retention rates.

Compensation

The monthly remuneration ranges between 18,000 and 30,000 INR.