Front Office Associate

Role Overview

We are seeking a Front Office Associate to serve as the initial point of interaction for guests. The candidate should have an approachable, calm demeanor combined with attentiveness and discipline. A strong commitment to customer satisfaction is key, with the objective to ensure guests feel welcome and appreciated throughout their stay.

Key Responsibilities

• Welcome guests promptly upon arrival.
• Guide visitors to the correct personnel and office locations.
• Manage incoming phone calls by answering, screening, and forwarding them appropriately.
• Keep the reception area clean, organized, and stocked with necessary stationery such as pens, forms, and brochures.
• Provide accurate information to guests both in person and through phone or email communications.
• Handle the receipt, sorting, and distribution of daily mail and deliveries.
• Maintain security measures by adhering to safety protocols and controlling access via the reception desk, including maintaining a logbook and issuing visitor badges.
• Order and manage inventory of front office supplies.
• Perform guest check-in and check-out procedures.

Qualifications and Expectations

• Previous experience working as a Hotel Receptionist, Front Office Representative, or a similar capacity.
• Proficient knowledge of Opera PMS software is mandatory.
• Professional appearance and demeanor.
• Excellent verbal and written communication skills.
• Resourcefulness and proactive problem-solving abilities.
• Strong organizational skills to manage multiple tasks and prioritize effectively.
• Customer-focused mindset and attitude.
• High school diploma or equivalent; additional certification in Office Management is advantageous.