Freelance Onsite Support Technician – 1st / 2nd Level Support (m/w/d)

About Everience

Everience is a global consulting firm delivering AI-enhanced digital services, placing people centrally in the AI-driven transformation. With operations across Europe, Africa, Asia, and America, Everience employs a workforce of 4,000 professionals who engage in challenging environments to develop skills, explore AI-focused roles, and grow their career potential. The company's Symbiotic Academy serves as a dedicated hub offering training, practical experience, and knowledge exchange in artificial intelligence and data fields. Everience aims to lead the "symbiotic age," where AI empowers human talent and expands career possibilities.

Job Overview

• Provide freelance on-site IT support at the client's facility located in Munich.
• Deliver comprehensive technical support across both Level 1 and Level 2 service tiers.
• Ensure reliable and efficient operation of IT infrastructure, systems, and tools on-site.
• Diagnose and resolve hardware and software problems promptly.
• Assist end-users with technical questions, ensuring swift and effective support.
• Maintain strong user satisfaction by delivering high-quality service.
• Collaborate with colleagues and stakeholders to enhance IT performance and support processes.

Requirements

• Demonstrated experience providing both Level 1 and Level 2 IT support.
• Strong analytical and proactive problem-solving capabilities.
• Excellent communication skills, capable of interacting effectively with end-users and technical teams.
• Fluent in German (native level) and English.
• Knowledge and experience with Microsoft Entra ID (Azure Active Directory administration).
• Familiarity with ServiceNow platform for handling tickets and managing incidents.
• Willingness and ability to learn and utilize company-specific deployment and IT support tools.

Additional Information

This position is inclusive and welcomes applications from all genders and individuals with disabilities.