Facility Specialist

About the Role

Concentrix Albania invites applications for a Facility Specialist position at our newly opened site in Durrës. This role entails managing the everyday functioning, safety, upkeep, and regulatory adherence of company premises. The Facility Specialist ensures the workplace remains secure, operationally efficient, compliant with local legislation and company policies, facilitating continuous business operations and growth.

Primary Responsibilities

• Manage daily operations at offices and facilities, including regular inspections of buildings, workspaces, and communal areas.
• Oversee preventive and corrective maintenance efforts, ensuring HVAC, electrical, plumbing, lighting, elevators, and related building systems operate correctly.
• Track maintenance requests and guarantee their timely resolution to maintain readiness for audits, client visits, and ongoing operations.

Health, Safety & Environmental (HSE) Duties

• Implement company HSE policies and comply with local safety regulations.
• Conduct safety checks regularly and report potential hazards.
• Organize and support fire drills, emergency evacuations, and safety training sessions.
• Ensure all safety signage, emergency exits, fire prevention systems, and equipment are functional and correctly positioned.
• Support ISO compliance (e.g., ISO 9001, ISO 14001) through rigorous documentation, inspections, and corrective measures.
• Promote workplace cleanliness, secure storage, and safe operational practices.

Low-Current & Security Systems Management

• Monitor and maintain low-current systems including CCTV, access control, fire alarms, building management systems (BMS), and other monitoring equipment.
• Coordinate with service providers for troubleshooting, maintenance, and upgrades.
• Ensure physical security systems are functioning and compliant.
• Assist in investigations of facility-related safety or security incidents.

Vendor and Landlord Relations

• Liaise with approved vendors and service providers to coordinate maintenance and technical support.
• Supervise on-site vendor activities to ensure safety and adherence to project scopes.
• Engage with landlords and building management on facility issues.
• Ensure contractors follow permit protocols and site safety guidelines.
• Confirm completion of work and escalate unresolved issues when necessary.

Documentation and Reporting

• Keep up-to-date and precise records of maintenance, safety inspections, incidents, compliance, assets, and facilities.
• Generate reports detailing facility status, identified risks, and areas for improvement.
• Support audits by furnishing necessary documentation and evidence.

Support for Expansion and Projects

• Assist in new site setups, refurbishments, and relocations ensuring facility readiness.
• Coordinate workspace arrangements, electrical readiness, cabling, and adherence to layout standards.
• Verify that newly established areas comply with company policies before launch.
• Manage shutdowns, access, and safety during project execution phases.

Business Continuity Assistance

• Monitor power backup systems, generator readiness, and emergency response strategies.
• Engage in facility-related incident responses such as power outages, water leaks, or access problems.
• Maintain protection and operation of critical spaces including server and electrical rooms.

Required Skills & Competencies

• Comprehensive knowledge of facility operations and building infrastructure systems.
• Understanding of health, safety, and environmental standards applicable to workplaces.
• Experience and familiarity with low-current systems and physical security technologies; proficiency using AutoCAD is beneficial.
• Strong organizational aptitude in tracking, documenting, and reporting facility matters.
• Ability to independently manage multiple sites and diverse tasks.
• Excellent communication and coordination capabilities.
• Practical problem-solving with a hands-on attitude.
• Financial and economic management skills including budgeting for infrastructure, controlling operational and capital expenditures, analyzing variances, and applying corrective measures.
• Availability for on-site presence with capability to travel between Tirana and Durrës sites as needed.

Preferred Qualifications

• Diploma or Bachelor’s degree in Engineering, Facilities Management, or a related discipline.
• Experience working in BPO environments, corporate offices, or managing multiple sites.
• Familiarity with ISO standards and audit procedures.
• Knowledge of local regulations and civil defense protocols.
• Proficiency in English at C1 level; Italian language fluency is an advantage.

Key Performance Indicators (KPIs)

• Facility availability and promptness in resolving issues.
• Adherence to preventive maintenance schedules.
• Tracking safety incidents and closing corrective actions effectively.
• Audit compliance and result scores.
• Quality of vendor work and efficiency in follow-ups.

Additional Information

• Permanent employment with a 40-hour workweek.
• Competitive remuneration package including annual bonuses.
• Working hours are Monday through Friday, 8:30 AM to 5:30 PM.
• Opportunities for career advancement and professional development.
• Access to training platforms including Concentrix University and other learning resources.

We welcome you to contribute to improving facility efficiency and safety in a vibrant and supportive workplace. Join us to undertake this rewarding challenge!

Equal Opportunity Statement: Concentrix is committed to fair hiring practices and does not discriminate against applicants based on race, color, religion, gender, national origin, age, sexual orientation, gender identity, protected veteran status, disability, or any other protected characteristic.