Enterprise Service Delivery Manager
Pune, Maharashtra, India · Full Time
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- Experience
- 6–8 yrs
- Salary
- INR 1,000,000 – INR 1,700,000 / year
- Openings
- 1
- Posted
- 4 గంటలు క్రితం
- Work mode
- In office
- Education
- Any graduate
- Eligibility
- Candidates with B.Tech / B.E. in Information Technology, B.Sc in IT, or any graduate degree are eligible to apply.
- Resume
- Required to apply
Where you'll work
Job description
Role Overview
We are seeking a skilled Enterprise Service Delivery Manager to oversee comprehensive B2B telecom service delivery across the entire process, from order initiation through activation. This role involves managing service level agreements (SLA), coordinating with vendors, ensuring effective provisioning, handling escalations, driving automation initiatives, and leading cross-functional teams to guarantee smooth service activation and high customer satisfaction.
Candidate Requirements
- Graduates holding degrees such as B.Tech/B.E. in Information Technology, B.Sc in IT, or any other graduate qualification.
- Experience ranging from 6 to 8 years in telecom B2B service delivery, including Lead-to-Activate (L2A) processes.
- Proficient in order fulfillment procedures, vendor management, and SLA governance.
- Strong skills in customer engagement, root cause analysis (RCA), automation, and stakeholder coordination.