Emergency Room Registrar

Role Overview

The Emergency Room Registrar plays a crucial support role in patient care by ensuring the accurate collection and verification of demographic and insurance information through both face-to-face and telephone interactions.

Primary Duties

• Engage with patients and their families in a courteous manner, responding to inquiries and offering necessary assistance.
• Manage scheduling for medical procedures, complete patient pre-registration, and secure required authorizations.
• Confirm insurance eligibility and record insurance details precisely.
• Document patient financial obligations and communicate operative reports to medical practitioners.
• Maintain orderly and comprehensive patient medical records, prepare charts in advance for procedures, and promptly fulfill requests for records.
• Handle telephone calls in a professional capacity, ensure accuracy in all paperwork, and adhere to organizational policies and compliance standards.

Qualifications and Skills

• Between zero and two years of experience in healthcare or customer service environments.
• Familiarity with registration and insurance verification systems.
• Excellent interpersonal communication skills.
• Strong attention to detail and organizational capabilities.

Additional Expectations

• Consistent and dependable attendance.
• Ability to maintain confidentiality when handling sensitive information.
• Willingness to undertake additional duties as required.