Ecommerce Merchandiser

About Big Drop NYC

Big Drop NYC is a leading contemporary womenswear retailer known for curating collections from both established and emerging designers. Operating for more than 35 years, the company emphasizes excellent product quality, personal styling, and an elevated shopping environment, serving customers through its Miami Beach boutique and expanding online presence.

Role Overview

We are looking for a detail-focused, analytical, and fashion-aware E-Commerce Merchandiser to manage day-to-day online store operations. This role oversees the entire digital product lifecycle, including purchase order review, product data preparation, Shopify merchandise launches, inventory accuracy, page merchandising, and website quality assurance.

Key Responsibilities

• Manage product setup and continuous updates in Shopify, ensuring accurate and customer-ready listings.
• Review and validate product data from various sources including JOOR, NuOrder, vendor confirmations, and internal systems.
• Maintain comprehensive and precise product details such as style names, colors, sizes, prices, costs, tags, and collections.
• Implement efficient new product launches utilizing AI upload tools.
• Organize product images, maintain accurate color swatches, and create relevant product associations such as “Complete the Look.”
• Merchandise collection pages including new arrivals, categories, seasonal edits, promotions, and sales in alignment with inventory and business needs.
• Conduct routine QA on product pages and website including imagery, pricing, inventory, links, and functionality.
• Monitor and reconcile Shopify inventory against other internal records to ensure accuracy.
• Promptly address inconsistencies such as missing or duplicated product information.
• Manage markdowns, promotional updates, homepage navigation, and collection pages as required.
• Collaborate closely with teams across buying, operations, creative, customer service, and technical departments to ensure successful product launches and resolve site issues.
• Generate regular reports and audits to aid merchandising and business strategies.
• Analyze product sales, inventory levels, and website availability to identify improvements.
• Keep abreast of competitor e-commerce practices to enhance the online shopping experience.
• Maintain thorough documentation and streamline workflows while proposing efficiency improvements.
• Provide online customer service support and assist with biweekly TikTok live events.

Candidate Profile

• Minimum two years’ experience in e-commerce or digital merchandising, product operations, or related retail roles.
• Proficient in Shopify product management and advanced Excel or Google Sheets skills for handling large datasets.
• Exceptional attention to detail and commitment to data accuracy.
• Strong quantitative, organizational, and systematic work methods.
• Able to identify and resolve data discrepancies independently.
• Experience managing multiple brands, launches, and deadlines.
• Excellent written communication with product copy editing skills.
• Comfortable working in a fast-paced retail environment with strong ownership and accountability.
• Preferred experience in contemporary or luxury multi-brand fashion retail.
• Familiarity with JOOR, NuOrder, PIM systems, and inventory management tools is advantageous.
• Bachelor’s degree preferred or equivalent relevant experience.
• Must be available for full-time on-site work in Miami Beach, FL.

Personal Traits for Success

• A passion for fashion with strengths in accuracy, logic, organization, and execution.
• Enthusiasm for organizing complex data and improving systems.
• Capability to work independently and collaboratively within a dynamic team setting.
• Proactive problem identification and resolution approach.
• Professionalism, resourcefulness, respectfulness, and a positive attitude.

Compensation and Benefits

• Annual salary range of $65,000 to $80,000 based on experience and qualifications.
• Opportunities to interact with company leadership and gain cross-functional exposure.
• Employee discounts on merchandise.
• Company-paid parking.
• Paid vacation time.
• 401(k) plan eligibility after one year of service.

Additional Information

This is a full-time position located on-site in Miami Beach with an immediate start preferred.