Disability Case Manager II

About the Role and Employer

Join an established Canadian financial services cooperative dedicated to fostering a sustainable and resilient society. This team-oriented company prioritizes a positive culture and professional growth, aiming to support employees, clients, and communities alike. The position operates primarily in English and offers a hybrid working model requiring two days onsite per week.

Key Responsibilities

• Assess and review all documentation related to disability claims, including applications, medical reports, employment details, and coordination with other insurers such as WCB and motor vehicle carriers.
• Evaluate claims to determine rehabilitation potential and develop appropriate case management strategies.
• Conduct phone interviews with claimants and employers to gather comprehensive information before decisions.
• Manage claims proactively to reduce the length of disability periods and facilitate a successful return to work.
• Utilize available resources to ensure accurate diagnosis and appropriate treatment plans.
• Monitor adherence to rehabilitation recommendations and participation in treatment interventions.
• Arrange independent evaluations such as medical exams, functional capacity testing, or surveillance when it is warranted.
• Maintain clear and ongoing communication—both written and verbal—with claimants, employers, healthcare providers, internal personnel, brokers, third-party administrators, lawyers, and other stakeholders like WCB and CPP.

Qualifications and Experience

• Post-secondary education in Kinesiology, Psychology, Disability Management, or a related field is preferred.
• Associate, Life and Health Claims (ALHC) designation is an asset.
• Demonstrated 3 to 5 years of relevant professional experience handling disability claims.

Success Attributes

• Ability to drive change and commitment to ongoing improvement to exceed client expectations.
• Strong critical thinking skills to identify issues and proactively develop solutions.
• Excellent communication capabilities to clearly convey complex information.
• Collaborative team player who shares expertise and supports colleagues.

Additional Information and Requirements

• Candidates will be subject to a background check upon conditional employment offer.

Compensation and Benefits

• Salary range: $60,574 to $100,956 annually, determined based on qualifications, experience, geography, and market conditions.
• Eligibility for incentive programs tied to individual or company performance.
• Comprehensive total rewards package including retirement savings plans, pensions, and extensive benefits covering health, dental, disability, and life insurance.
• Programs supporting mental health and employee assistance.
• Paid time off, flexible working options, and paid volunteer days promoting work-life balance and community engagement.
• Training and development opportunities to enhance career growth.