Director, Training

Role summary

This leadership position is responsible for guiding training strategy and execution for franchise and company operations. The role focuses on strengthening store-level performance by building and rolling out training programs, supporting new store openings and conversions, and making sure training is carried out consistently across markets.

The person in this role will lead training efforts for operations, deliver advanced learning sessions, evaluate how well implementation plans are working, and adjust them when needed. The job also involves sharing policy updates with trainers and management, supporting corporate learning initiatives, and helping regions, franchisees, and field teams grow through effective training systems.

Key responsibilities

• Analyze operational needs and tailor curriculum so it aligns with enterprise training standards and regional requirements.
• Lead training for both new and existing franchisees while ensuring delivery matches approved program design and standards.
• Stay current on training methods and industry practices in quick service restaurants, identifying future needs for both soft and technical skills.
• Use metrics, tools, and reporting to measure training effectiveness and recommend improvements.
• Drive the rollout and adoption of training programs across regions while maintaining consistency with enterprise expectations.
• Visit restaurants to review training quality, materials, and overall program effectiveness.
• Work with operations teams to introduce and test new systems, processes, and restaurant procedures.
• Plan and deliver rollout sessions for new products or processes, and present workshops at meetings, rallies, conventions, and business conferences.
• Monitor required training tied to federal, state, and local compliance obligations such as OSHA and sanitation.
• Support corporate colleague training and development initiatives.
• Ensure operations training managers run certified training restaurant programs and local market training manager programs.
• Set workgroup goals, build organizational capability, and reinforce how teams work together effectively.
• Lead, coach, hire, and evaluate training managers and frontline training teams while building team capability.
• Clarify priorities and practices that support teamwork, confidence in leadership, and strong business results.
• Handle coaching, development, and performance management for colleagues.
• Support company programs and other initiatives needed for business success.

Candidate profile

The company is looking for someone with a bachelor’s degree in business, training and development, or a related subject, or equivalent professional experience. The ideal candidate has deep experience delivering training across multiple locations or regions and can show how effectiveness was measured using operational KPIs, adoption rates, or performance gains.

This role requires at least 6 years of experience in training, operations, or a related discipline with increasing responsibility, along with at least 3 years of people leadership experience covering hiring, coaching, performance management, and development. Experience creating, adapting, and delivering learning content for operational or frontline teams is essential, as is working with cross-functional partners such as operations and HR to close performance gaps.

Strong communication and facilitation skills are needed, including the ability to present to diverse operational audiences. Experience managing training budgets, travel, or program costs is preferred.

Work environment and travel

• The role is based in office, home-office, and restaurant settings.
• Domestic and international travel is required about 50% of the time.
• The employee must be able to obtain and maintain any needed passport, visa, and government travel documents.
• Frequent travel by plane, car, and/or train to developed and developing markets is part of the job.
• The position requires the ability to move, lift, or carry equipment or materials weighing up to 55 lbs.

Additional information

All details above are provided as examples and are not a contract. The employer may change them at its discretion.

Little Caesar Enterprises, Inc. is an equal opportunity employer. All qualified applicants will be considered without regard to race, color, religion or creed, national origin or ancestry, sex including pregnancy, sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other protected characteristic.

Reasonable accommodations may be provided to qualified applicants who need them to take part in the hiring process, including interview accommodations if requested.

The company uses E-Verify and provides the required E-Verify and Right to Work notices.

A privacy policy notice is also included in the posting.