Data Network L1 Engineer
Doha, Doha Municipality, Qatar · Full Time
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Job description
About Tata Consultancy Services
Tata Consultancy Services (TCS) is a leading global IT services, consulting, and business solutions company with over five decades of experience in assisting major global enterprises in their transformation initiatives. Backed by the Tata Group, India's largest multinational conglomerate, TCS employs over 616,000 skilled professionals across 53 countries representing 157 nationalities. The company is known for its consulting-led, cognitive-powered, and integrated portfolio of business, technology, and engineering solutions delivered through its benchmark Location Independent Agile™ delivery model.
Role Overview
We're recruiting a Data Network Level 1 Engineer (also referred to as MPLS NOC Engineer or SD-WAN Support - L1) to join our team in Doha, Qatar. This is a full-time onsite role focused on network monitoring, incident management, initial troubleshooting, escalation processing, and communication coordination.
Primary Responsibilities
- Use NMS/EMS monitoring tools such as SolarWinds, PRTG, or SevOne to monitor network status and manage alerts including internet outages, service downtimes, MPLS link issues (down, latency, packet loss), VPN tunnel failures, SD-WAN device problems, interface utilization alerts, and link degradations.
- Assess and prioritize alarms by service impact severity (P1/P2/P3 classifications).
- Log and track incidents using systems like ServiceNow, Remedy, or Jira, ensuring correct categorization, timely acknowledgment, and adherence to SLAs and turnaround times.
- Conduct initial diagnostic procedures such as checking interface statuses, device reachability (ping/traceroute), bandwidth and utilization levels, VPN tunnel conditions, and basic SD-WAN assessments to identify the root cause including access limitations, ISP faults, or device malfunctions.
- Escalate complex or critical issues promptly to Level 2 teams, OEM vendors, ISP partners, or onsite field teams following established escalation protocols, especially for high-priority (P1/P2) cases.
- Maintain continuous communication by providing updates to relevant stakeholders, facilitating support bridge calls during outages, and preparing comprehensive shift handover notes and status summaries.
- Ensure strict compliance with process standards and SLAs by maintaining thorough documentation of incident lifecycles and adhering to SOPs and audit requirements.
Technical Qualifications
- Fundamental knowledge of TCP/IP protocols, routing, and switching methodologies.
- Basic understanding of MPLS technologies including Layer 2 and Layer 3 VPNs.
- Introductory knowledge of SD-WAN concepts covering overlay and underlay networks.
- Familiarity with internet and VPN service functionalities.
- Hands-on experience with diagnostic tools such as ping, traceroute, and command-line interface basics.
- Competence in using network monitoring tools and managing ticketing platforms.
Additional Details
Application deadline for this position is September 20, 2026.
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