Customer Support Specialist

About the Company

A prominent European manufacturer is setting up its shared-services hub in India and seeks to form a dedicated support team. This center will operate across key Indian cities including Bengaluru, Mumbai, Delhi NCR, Hyderabad, Pune, Chennai, Kolkata, and Ahmedabad, with remote work options available throughout India. The company collaborates with Flexiple to recruit top talent for these global customer service roles.

Role Summary

As a Customer Support Specialist, you will be responsible for managing a portfolio of business accounts, addressing queries diligently, and serving as a reliable contact for repeat customer interactions. Your role is critical in ensuring seamless support from the India center for this established manufacturer.

Primary Responsibilities

• Handle inquiries related to products, orders, and account management via email and chat platforms.
• Develop and maintain trustworthy relationships with assigned accounts.
• Ensure meticulous record-keeping of customer interactions and maintain accuracy of account data.
• Collaborate closely with sales, operations, and technical departments to resolve customer issues efficiently.
• Uphold high service quality standards and contribute to the creation and updating of support documentation.

Candidate Profile

• Possess 1 to 5 years of experience in customer support, account support, or related service roles.
• Exhibit strong command of English, both written and spoken, coupled with a systematic approach to work.
• Demonstrate keen attention to detail and commitment to completing tasks thoroughly.
• Maintain a dependable remote working environment and exhibit proficiency with support-related tools.

Preferred Experience

• Background in B2B settings, manufacturing industries, or shared-services environments is advantageous.
• Knowledge of CRM systems and ticketing tools is preferred.
• Ability to work overlapping shifts with European time zones is a plus.

What the Company Offers

• Opportunity to be among the initial support hires for the manufacturer’s India shared-services center.
• Remote-friendly employment with opportunities across India and prospects for long-term career growth.
• Job stability with a globally recognized and well-established organization.
• A single application will be considered for this role and future relevant openings.

Recruitment Process

• Initial HR screening
• Assignment task
• Two rounds of leadership interviews
• Culture-fit assessment