Customer Success Manager

Position Overview

A rapidly expanding SaaS company serving the construction sector is looking for a Customer Success Manager to enhance client success and deliver substantial value to organizations utilizing its technology platform.

Key Responsibilities

• Oversee a client portfolio throughout all phases of the customer lifecycle such as onboarding, implementation, engagement, and ongoing account management.
• Develop and maintain strong relationships with key stakeholders ranging from operational staff to senior management within client companies.
• Leverage customer insights, analytics, and reporting to identify growth opportunities, validate value delivery, and align with client goals.
• Facilitate adoption programs, customer engagement initiatives, and continuous improvement processes.
• Work collaboratively with internal departments to improve the customer experience and address changing client requirements.

Candidate Profile

• Minimum of three years' experience in Customer Success, Account Management, Client Services, or a similar client-facing position.
• Excellent relationship-building skills oriented toward consultative solutions.
• Comfort with technology platforms, data reporting tools, and analyzing customer data.
• Strong organizational skills to manage multiple clients, priorities, and ongoing projects effectively.
• Experience in the construction, technology, or operations sectors is highly preferred.
• Possession of a full driving license and willingness to travel to client locations in Ireland one to two times per month.

Additional Information

The successful candidate will be joining a supportive and collaborative team within a growing tech firm. This role is fully remote, offering flexibility along with career advancement prospects. The position includes working closely with clients in a dynamic, evolving industry.