Customer Service Specialist

About Masan

Masan is a privately-owned real estate development company based in Riyadh, Saudi Arabia, operating nationwide. The firm prioritizes distinctive living environments, emphasizing quality design, superior craftsmanship, and sustainability throughout their projects. Masan fosters an inclusive workplace culture that encourages creativity, growth, and meaningful contributions from its team.

Role Overview

The Customer Service Specialist position is a full-time role located at Masan's Riyadh office. This position involves managing customer inquiries and requests via phone, email, and direct interpersonal contacts while ensuring timely and professional responses. Responsibilities include addressing customer concerns, following up on solutions, and collaborating internally to deliver precise information and seamless service experience.

Daily duties also encompass documenting communications, maintaining updated customer profiles, tracking customer satisfaction levels, and proactively identifying areas for improving overall client experience. The role demands adherence to company guidelines and commitment to upholding Masan's standard of excellence and hospitality in all client interactions.

Qualifications and Skills

• Demonstrated proficiency in customer service and support, capable of efficiently managing inquiries and resolving issues.
• Experience in enhancing customer satisfaction and engagement through effective follow-ups and handling feedback.
• Strong phone etiquette and clear verbal communication skills for managing client interactions.
• Excellent interpersonal abilities combined with problem-solving and conflict resolution skills.
• Familiarity with office software and customer relationship management (CRM) platforms.
• Fluency in English is required; knowledge of Arabic is considered highly advantageous.
• Prior exposure to customer-facing roles, ideally within real estate or related sectors.
• High reliability, keen attention to detail, and capability to thrive in a dynamic on-site work environment.