Customer Service & Reception Officer

About the Role

Vayana Mental Health Clinic is seeking a skilled Customer Service and Reception Officer to join our team. This person will be the initial contact for visitors and will help ensure a smooth and comfortable experience from their first interaction until the end of their treatment journey.

Key Responsibilities

• Welcome and assist visitors with professionalism.
• Deliver high-quality customer service via phone, WhatsApp, and other digital channels.
• Manage appointment scheduling, confirmations, and rescheduling as required.
• Respond to customer inquiries and provide detailed information about our services.
• Coordinate with therapeutic and administrative teams to maintain excellent customer experience standards.
• Maintain and update customer records while ensuring confidentiality.
• Help organize and maintain the reception area in a ready and presentable condition.

Qualifications

• Diploma or Bachelor's degree.
• No previous experience required; fresh graduates are encouraged to apply.
• Excellent communication and customer service skills.
• Proficient computer skills and capacity to learn electronic systems quickly.
• Organized, proactive, and detail-oriented work approach.
• Ability to work collaboratively within a professional team environment.

Benefits and Opportunities

• Supportive and professional work environment.
• Opportunity for continuous learning and professional growth.
• Hands-on training in a specialized healthcare setting.
• Chance to contribute to creating outstanding customer experiences in mental health care.