Customer Service Assistant

Role Overview

As a Customer Service Assistant in the retail department based in Adare, you will play a pivotal role in delivering exceptional customer service through a friendly, knowledgeable, and supportive approach. Supporting the Shop Manager and team ensures smooth daily operations while upholding high standards in the store. Occasionally, you may be entrusted with running the shop independently, including opening and closing duties and operational management.

Key Responsibilities

• Support the Shop Manager and Assistant Manager with daily store operations.
• Take charge of shop management tasks during their absence, including opening and closing procedures, team guidance, and cash handling.
• Manage bets accurately through various channels such as betting terminals and EPOS systems in a timely fashion.
• Serve as a Brand Ambassador by introducing customers to multi-channel and digital offerings.
• Maintain composure and professionalism under pressure while seeking continuous improvement for both self and the shop environment.
• Ensure high standards of shop presentation throughout working hours.
• Comply fully with safety, compliance, and operational procedures, including Social Responsibility standards.
• Engage actively in teamwork and contribute positively to the working environment.
• Introduce customers to the shop’s range of in-store and online products.

Essential Experience and Competencies

• A strong customer service orientation with integrity and reliability.
• Flexibility to work within a business open seven days a week.
• Adaptability to dynamic retail settings and a keen eye for detail.
• Strong numeracy skills and a trustworthy approach to cash handling.
• Excellent communication and interpersonal skills to build rapport and confidence with customers.
• Initiative and ambition to develop and progress within the company.
• Keen interest in sports and related events that supports engagement with customers.
• Creative problem-solving abilities and organizational skills.

Preferred Qualifications

• Retail or industry experience is an advantage but not required due to comprehensive training provided.

Additional Information

BoyleSports is committed to equal employment opportunities and welcomes applications from all qualified candidates. The position requires strong teamwork skills and dedication to maintaining a responsible and compliant retail environment.