Customer Service Assistant

Role Overview

As a Customer Service Assistant at Boyle Sports in Thomastown, County Kilkenny, you will play a key role in delivering exceptional customer service and supporting the smooth functioning of the retail store. Reporting to the Shop Manager, your responsibilities will include assisting in daily shop operations, handling customer bets accurately, and upholding high standards of store presentation and compliance.

Primary Responsibilities

• Support the Shop Manager and Assistant Manager in daily shop management tasks.
• Assume leadership responsibilities during the absence of management, including opening and closing the store, supervising the shop team, and overseeing cash handling procedures.
• Maintain excellent customer relations by providing helpful, friendly, and informed service at all times.
• Accept and process bets through various channels, including betting terminals and EPOS systems accurately and efficiently.
• Promote the Boyle Sports brand and encourage customers to engage with the multichannel digital offerings.
• Maintain calm and effective performance in a fast-paced retail environment, aiming for continuous improvement.
• Ensure compliance with all safety, operational, and social responsibility policies and procedures.
• Maintain high standards of store presentation throughout the working day.

Required Qualifications and Skills

• Strong customer service orientation, demonstrating trust and integrity.
• Flexibility to work across the business’s operating days, which includes weekends.
• Adaptability to a dynamic retail environment with meticulous attention to detail and robust numeracy skills.
• Ability to work autonomously as well as collaboratively within a team.
• Passion for sports and ability to build rapport with customers confidently.
• Motivation to grow and progress within the company.
• Strong communication skills and creative problem-solving capability.
• Organized, dependable, and reliable with proven cash handling experience.

Preferred Experience

• Previous retail or industry-related experience is advantageous but not mandatory, as comprehensive training will be provided to develop knowledge in sports and betting.

Additional Information

Boyle Sports is an equal opportunity employer encouraging applications from all qualified candidates.